Account Supervisor, Client Leadership

dentsu•New York, NY

3d•$82,000 - $100,000•Hybrid

About The Position

Dentsu Creative is seeking an experienced Account Supervisor to oversee project execution, client communications, and cross-functional coordination, helping drive compliance, financial visibility, and operational consistency. The role ensures event activity, financial details, and required documentation are accurately captured across designated trackers and digital platforms. The ideal candidate builds strong relationships, manages multiple priorities and complex stakeholder environments, and delivers work on time, within budget, and in compliance with contractual and business requirements. The position supports day-to-day client communications and account operations, aligns project goals and deliverables with clients and internal teams, and contributes to presentations, business reviews, and strategic recommendations. It also supports financial management, project documentation, compliance, and improvements to governance, data quality, and operational efficiency. Employees within commuting distance of a hub office are expected to work in person three days per week, except in Los Angeles and Detroit, where the expectation is two days per week. The listed hubs are Chicago, metro Detroit, Los Angeles, and New York City. Employees outside commuting distance may be designated remote depending on the role and business needs. Employees may need to attend an office to meet company or client needs. The annual salary range is $82,000–$100,000, with placement based on factors such as relevant experience, knowledge, and skills. The position is also eligible for discretionary incentive compensation.

Requirements

Bachelor’s degree or equivalent combination of education and professional experience.
At least 5 years of experience in account management, project management, shopper marketing, or related client-facing roles with a compliance focus.
Strong organizational skills, attention to detail, and problem-solving abilities.
Experience managing multiple projects, stakeholders, and competing priorities simultaneously.
Strong understanding of project planning, budgeting, scheduling, and resource management.
Proficiency with digital tools and business systems, and ability to quickly learn new technologies.
Experience reviewing and managing project scopes, estimates, and SOWs.
Excellent verbal, written, presentation, and stakeholder management skills.

Responsibilities

Serve as a client contact and support day-to-day client communications and account operations.
Collaborate with clients and internal teams to align project goals, expectations, timelines, and deliverables.
Support the preparation and delivery of presentations, business reviews, and strategic recommendations.
Monitor event data across required trackers and digital platforms, partnering with field teams to ensure activations are captured accurately, completely, and on time.
Lead cross-functional collaboration across account, creative, strategy, finance, and operations teams.
Maintain project documentation and support compliance with client, agency, and contractual obligations.
Promote consistent ways of working across markets and provide guidance on processes and documentation to support compliance.
Support the development, review, and management of SOWs, project estimates, and change requests.
Identify opportunities to streamline governance processes and improve data quality and operational efficiency.
Identify opportunities to strengthen client partnerships and support account growth.
Support budget development, forecasting, billing, reconciliation, and cost tracking.
Monitor project financial health and identify potential risks or efficiencies.
Maintain accurate reporting, project records, and business documentation.
Contribute to process improvements that increase operational efficiency and team effectiveness.