Account Supervisor Transportation

CR England•Cartersville, GA

About The Position

The Account Supervisor manages asset utilization and drivers to support high-quality customer service and fleet profitability. The role also assists, coaches, and mentors employees through training and administrative operations. The position oversees transportation and logistics coordination, freight management, driver hours in accordance with DOT regulations, fleet assets, safety standards, driver compliance, and customer communications. The role is based in Cartersville, Georgia, with a stated shift of 9:00 p.m. to 5:00 a.m. The listed salary is $62,000–$65,000.

Requirements

High school diploma or GED required.
Ability to manage multiple tasks and work effectively independently or as part of a team.
Ability to work with office equipment and computers for most tasks.
Familiarity with Microsoft Office programs.
Proficiency with Excel and other reporting capabilities.
Excellent interpersonal skills with drivers, personnel, customers, and management.
Excellent oral and written communication skills.
Ability to work extended hours, including weekends, holidays, and various shifts, as necessary.
Ability to speak, write, and read English well enough to communicate with people with varying levels of education and capabilities.
Ability to remain focused and work effectively, efficiently, and cheerfully amid interruptions, changes, delays, and concurrent assignments.
Ability to handle phone and in-person requests for assistance while working on other tasks.
Ability to remain professional in challenging situations.

Nice To Haves

Four-year degree in a related field, or equivalent on-the-job work experience.
Transportation industry experience.
Knowledge of industry-specific logistics programs.

Responsibilities

Directly and indirectly manage drivers, office staff, and customer accounts.
Oversee the day-to-day operations of Transportation Network Coordinators and the Logistics Coordinator.
Manage freight and drivers’ hours under DOT regulations to ensure safe, timely delivery.
Manage trucks and trailers to promote asset utilization, which may include slip-seating for some local accounts.
Encourage and enforce company safety standards.
Work with the Safety department to track trends, identify root causes, and develop solutions for accidents and other safety concerns.
Manage driver compliance and monthly safety training requirements.
Communicate proactively and professionally with customers, ensure freight commitments are met, address customer needs promptly, and avoid communication lapses.
Handle urgent situations professionally.
Work with other department leaders to establish goals, align priorities, and define departmental processes.
Observe and promote safety rules and regulations.
Maintain a positive, professional image and professional appearance consistent with dress code policies.
Treat individuals with care, dignity, fairness, respect, and recognition.
Work productively and collaboratively with the direct supervisor and peers, promote teamwork, and help solve problems.
Provide excellent customer service.
Follow company policies and procedures and ensure employees know and follow company standards.
Use office equipment and computers for the majority of tasks.