Transportation Supervisor

Omni Hotels & Resorts•Hot Springs, VA

1d•Onsite

About The Position

The Transportation Supervisor provides a welcoming environment and efficient valet services in accordance with guest and Omni expectations. The role supports a strong arrival and departure experience, manages the hotel’s front-drive traffic, and supervises valet and front-drive staff. The supervisor coordinates with Guest Service Agents to ensure timely delivery of luggage and guest vehicles, and helps maintain safe, clean, and orderly vehicles and work areas.

Requirements

Must be at least 21 years of age.
Must have a valid driver's license and an official motor vehicle record that meets the recommended criteria outlined by the insurance carrier.
Minimum of 6 months of hospitality or related industry experience.
Must be able to operate both standard and automatic transmissions.
Demonstrated strong customer service skills.
Ability to communicate clearly and effectively in a courteous manner.
Exceptional customer service skills, including a welcoming attitude and the ability to engage guests and make a great first impression.
Excellent grooming and body language to represent the Omni brand.
Ability to multitask and work well under pressure in a fast-paced environment.
Ability to work outdoors in all weather conditions.
Ability to stand for prolonged periods during a shift.
Must have an excellent driving record.
Must have a valid Texas driver's license.
Must be able to work flexible schedules, including days, evenings, weekends, and holidays.
Must be willing to undergo a drug screen and motor vehicle record background check.

Nice To Haves

Previous leadership or supervisory experience is strongly preferred.
Previous related experience is highly preferred.

Responsibilities

Provide guests with an exceptional arrival and departure experience that makes them feel welcome.
Engage guests and provide superior guest service.
Ensure valets are staged to maximize the guest experience.
Manage traffic at the front of the hotel.
Supervise valet and front-drive staff.
Coordinate activity in the drive with Guest Service Agents to ensure timely delivery of luggage and guest vehicles.
Conduct a key audit with the Valet team at the end of each shift.
Conduct safety checks on parked vehicles.
Maintain the cleanliness of the front of the hotel.
Notify the Front Desk and Guest Services of VIP arrivals whenever possible.
Load baggage into cars for departing guests.
Maintain a clean and orderly appearance of the work area at all times.
Perform other duties as assigned.