Account Supervisor Transportation

C.R. England•Marietta, GA

7d•$62,000 - $65,000

About The Position

The Account Supervisor manages asset utilization and drivers to support high levels of customer service and fleet profitability. The role also assists, coaches, and mentors employees through training and administrative operations. It oversees the daily work of Transportation Network Coordinators and Logistics Coordinators, manages freight and driver hours in compliance with DOT regulations, and coordinates the use of trucks and trailers. The Account Supervisor promotes safety, supports safety training and compliance, and communicates proactively with customers to ensure freight commitments and customer needs are addressed. This position is based in Cartersville, Georgia, and is listed with a salary range of $62,000–$65,000 and a shift of 9:00 p.m. to 5:00 a.m. The role may involve work at a customer location and occasional travel by air or car. It requires handling multiple assignments and interruptions while maintaining focus, professionalism, and effective collaboration.

Requirements

High school diploma or GED required.
Ability to handle multiple tasks and work effectively independently or as part of a team.
Ability to use office equipment and computers for the majority of work tasks.
Familiarity with Microsoft Office programs.
Proficiency with Excel and other reporting capabilities.
Excellent interpersonal skills with drivers, personnel, customers, and management.
Excellent oral and written communication skills.
Ability to speak, write, and read English well enough to communicate with people with varying levels of education and capabilities.
Ability to work on multiple assignments amid frequent interruptions, changes, and delays while remaining focused, effective, efficient, and professional.
Ability to handle incoming requests for assistance by phone and in person while working on other tasks.
Ability to remain professional in challenging situations.
Ability to follow customer rules and requirements when working at a customer location.

Nice To Haves

A four-year degree in a related field or equivalent on-the-job work experience.
Transportation industry experience.
Knowledge of industry-specific logistics programs.

Responsibilities

Directly and indirectly manage drivers, office staff, and customer accounts.
Oversee the day-to-day operations of Transportation Network Coordinators and Logistics Coordinators.
Manage freight and drivers’ hours under DOT regulations to ensure safe, timely delivery.
Manage trucks and trailers with an emphasis on asset utilization; this may include slip-seating for some local accounts.
Promote and enforce company safety standards, work with the Safety department to track trends and identify root causes and solutions for accidents and other safety concerns, and manage monthly driver compliance and safety training requirements.
Communicate proactively and professionally with customers, ensure freight commitments are met, address customer needs promptly, and avoid communication lapses that could affect customers.
Handle urgent situations professionally.
Work with other department leaders to establish goals, align priorities, and define departmental processes.
Follow and encourage safety rules and regulations.
Maintain a positive, professional image and appearance in accordance with dress code policies.
Treat individuals with care, dignity, fairness, respect, and recognition.
Collaborate productively with the direct supervisor and peers, encourage teamwork, solve problems, and provide excellent customer service.
Follow company policies and procedures and ensure employees understand and adhere to company standards.
Use office equipment and computers for the majority of tasks.