Account Supervisor Transportation

C.R. England•Cowpens, SC

1d•$55,000 - $65,000•Onsite

About The Position

The Account Supervisor manages asset utilization and drivers to deliver high customer service and fleet profitability. The role also assists, coaches, and mentors employees on training and administrative operations. It includes direct and indirect management of drivers, office staff, and customer accounts, as well as oversight of Transportation Network Coordinators and Logistics Coordinators’ daily operations. The Account Supervisor manages freight and driver hours under DOT regulations, fleet assets such as trucks and trailers, customer communications, safety standards, and required driver compliance and safety training. The position is based in Cowpens, South Carolina, with a Sunday-through-Thursday schedule from 11:00 a.m. to 8:00 p.m. Salary range is $55,000–$65,000. The role requires coordinating with other department leaders to establish goals, align priorities, and define processes; maintaining professional and collaborative conduct; and supporting teamwork, problem-solving, and excellent customer service. The employee must follow company and customer policies, handle multiple assignments and interruptions, respond to requests by phone and in person, and remain professional in challenging situations. Work may occur at a customer location and may involve occasional travel by air or car. Candidates must have a high school diploma or GED. A four-year degree in a related field or equivalent on-the-job experience is preferred. Transportation industry experience and knowledge of industry programs are preferred. The position requires computer and office-equipment use, familiarity with Microsoft Office, and proficiency with Excel and reporting tools. Physical requirements include prolonged desk and computer work, sufficient hearing and vision to perform communication and data-related tasks, and occasional kneeling, stooping, bending, pushing, lifting, carrying, or moving objects weighing up to 25 pounds. The role may require extended hours, weekends, holidays, and varied shifts as necessary.

Requirements

High school diploma or GED.
Ability to handle multiple tasks and work effectively independently or as part of a team.
Familiarity with Microsoft Office and ability to use office equipment and computers for most tasks.
Proficiency with Excel and reporting capabilities.
Excellent interpersonal skills with drivers, personnel, customers, and management.
Excellent oral and written communication skills.
Ability to speak, write, and read English well enough to communicate with people with varying levels of education and capabilities.
Ability to remain focused and work effectively, efficiently, and cheerfully amid interruptions, changes, and delays.
Ability to handle incoming requests by phone and in person while working on other tasks.
Ability to maintain professionalism in challenging situations and a professional appearance in accordance with dress-code policies.
Ability to observe safety rules and regulations and encourage others to do so.
Ability to work extended hours, including weekends, holidays, and various shifts as necessary.
Ability to sit at a desk and work with computer equipment for extended periods.
Sufficient hearing, with or without correction, to perceive normal speaking levels and receive detailed oral information in meetings and communications by telephone or in person.
Sufficient visual acuity, with or without correction, to prepare and analyze data and figures, view a computer terminal, and read extensively.
Ability to kneel, stoop, bend, push, lift, carry, and move objects weighing up to 25 pounds.

Nice To Haves

Four-year degree in a related field or equivalent on-the-job work experience.
Transportation industry experience.
Knowledge of industry-specific logistics programs.

Responsibilities

Directly and indirectly manage drivers, office staff, and customer accounts.
Oversee the day-to-day operations of Transportation Network Coordinators and Logistics Coordinators.
Manage freight and drivers’ hours in accordance with DOT regulations so freight is delivered safely and on time.
Manage trucks, trailers, and other assets, emphasizing utilization; some local accounts may involve slip-seating.
Encourage and enforce company safety standards; work with the Safety department to track trends, identify root causes, and develop solutions to accidents and other safety concerns.
Manage driver compliance and monthly safety-training requirements.
Communicate proactively and professionally with customers, ensure freight commitments are met, and address customer needs in a timely manner.
Handle urgent situations professionally.
Work with department leaders to establish goals, align priorities, and define departmental processes.
Follow safety rules and company policies, and ensure employees know and adhere to company standards.
Provide excellent customer service and promote teamwork and problem-solving.
Handle multiple assignments, interruptions, requests for assistance, and challenging situations while remaining focused and professional.
Follow customer requirements when working at customer locations.
Travel occasionally by air or car.