Transportation Supervisor

gategroup•Denver, CO

About The Position

The Transportation Supervisor oversees drivers and driver assistants coordinating services between the kitchen and drivers, and controls activities on the dock. The role ensures aircraft catering services are delivered accurately and on schedule while maintaining safety, security, quality, regulatory, customer, and company standards. The supervisor manages staffing and workflow, trains and evaluates employees, monitors labor and financial goals, and coordinates with operations, kitchen, airline, maintenance, and support teams. The position is full-time, exempt, and based in a normal work environment, with no travel required. It reports directly to the Manager, Ops, Transport and has up to 80 direct reports, averaging 16.

Requirements

High school diploma or GED required.
At least 2 years of supervisory experience in a high-volume manufacturing, food production, restaurant, or catering environment, or equivalent related experience, preferred.
Strong leadership skills and ability to successfully manage a staff of 30 or more hourly employees.
Ability to train others.
Ability to provide employees with positive and negative feedback on a daily basis.
Excellent time-management skills and ability to manage multiple tasks while maintaining focus on priorities.
Strong organizational, analytical, communication, and leadership skills.
Ability to introduce operational changes to improve the work environment and unit performance.
Basic computer skills and working knowledge of Microsoft Office products.
Ability to obtain ServSafe certification.
Ability to express oneself clearly and effectively in speaking and writing, listen attentively, and ensure communications are understood.

Nice To Haves

Associate degree preferred.
Current or previous labor relations experience is a plus.
ServSafe certification preferred.
Bilingual ability in English and Spanish, Chinese Mandarin, Vietnamese, Hindi, or Polish is a plus.

Responsibilities

Maintain quality production standards for all accounts.
Obtain control sheets and assign driver teams to flights each day.
Check the dock to confirm employees have required equipment and trucks depart on schedule.
Verify teams are catering the correct aircraft and flights.
Ensure employees follow safety procedures and Airport Transport Authority badging requirements.
Work with management to improve unit performance.
Assist teams with late flights and equipment changes.
Obtain airline service requirements and updates.
Maintain radio contact with the Operations Manager, meal planner, and leads during operations.
Check the kitchen regularly to ensure equipment has not been left behind after flights depart.
Ensure security and proper transportation of galleys and maintain vehicle cleanliness.
Ensure safety, quality, and compliance with customer specifications, regulatory requirements, and company policies and procedures.
Ensure specifications, airline diagrams, and other standards reflect airline requirements.
Ensure products are coded according to Gate Gourmet procedures.
Coordinate with maintenance staff to ensure scheduled preventive maintenance of machinery and fleet, and report repair and maintenance issues promptly.
Maintain company policies and procedures and airline customer specification books.
Meet financial goals related to materials, productivity, overtime, and labor.
Prepare required management reports, such as attendance, HACCP, and labor reports.
Supervise drivers and driver assistants; conduct performance evaluations, coach and counsel employees, and prepare corrective actions in coordination with HR and other support functions.
Balance workflow and divide responsibilities among employees on each shift, including assigning workstations.
Plan daily manpower and schedules, including assigning responsibilities and workstations.
Determine when to call in employees to cover staffing needs such as absences, leave, and volume changes.
Work with department leaders to determine staffing needs by shift.
Ensure compliance with the company Wage & Hour policy, including meal and rest breaks and required processes.
Train and monitor employees on proper procedures to maximize productivity while minimizing labor and food expenses.
Support employee retention and reduce turnover.
Prepare employee corrective actions in accordance with applicable union or collective bargaining agreements.
Ensure employees in the chain of command have the correct cost centers and job titles.
For applicable OP73 and OP78 employees, ensure union-represented employees’ pay rates align with wage scales and seniority.
Ensure employees complete required company training, including ServSafe, and comply with company policies, procedures, and processes.
Communicate clearly in speaking and writing, listen attentively, and ensure communications are understood.