Transportation Supervisor

gategroup•Flushing, NY

About The Position

The Transportation Supervisor oversees drivers and driver assistants coordinating services between the kitchen and drivers, and controls activities on the dock. The role manages daily staffing, workflow, performance, safety, quality, regulatory compliance, customer specifications, and operating costs. It works with operations, kitchen, airline, maintenance, HR, and other support teams to ensure catering and transportation services are delivered correctly and efficiently. The role is full-time, exempt, and based in a normal work environment, with no travel required. It reports directly to the Manager, Ops, Transport.

Requirements

High school diploma or GED required.
At least 2 years of supervisory experience in a high-volume manufacturing, food production, restaurant, or catering environment, or equivalent experience in a related field, preferred.
Strong leadership skills and the ability to successfully manage a staff of 30 or more hourly employees.
Ability to train others and give employees positive and corrective feedback daily.
Excellent time-management skills and ability to manage multiple tasks while maintaining focus on priorities.
Strong organizational, analytical, communication, and leadership skills.
Ability to make operational changes to improve the work environment and unit performance.
Basic computer skills and working knowledge of Microsoft Office products.
Ability to obtain ServSafe certification.
Clear and effective verbal and written communication, with attentive listening and confirmation that communication is understood.
Ability to handle the stated responsibilities, including supervising drivers and driver assistants and coordinating staffing, workflow, and operations.

Nice To Haves

Associate degree preferred.
Current or previous labor-relations experience is a plus but not required.
ServSafe certification preferred.
Bilingual ability in English and Spanish, Mandarin Chinese, Vietnamese, Hindi, or Polish is a plus.

Responsibilities

Maintain quality production standards for all accounts.
Obtain control sheets and assign driver teams to flights each day.
Check the dock to ensure employees have required equipment and trucks depart on schedule.
Verify that teams cater the correct aircraft and flights.
Ensure employees comply with safety procedures and Airport Transport Authority badging requirements.
Work with management to improve unit performance; assist teams with late flights and equipment changes.
Obtain airline service requirements and updates, and maintain radio contact with the Operations Manager, meal planner, and leads during operations.
Check the kitchen regularly to ensure equipment has not been left behind after flights depart.
Ensure security and proper transportation of galleys and maintain vehicle cleanliness.
Ensure safety, quality, customer-specification, regulatory, and company-policy compliance; keep specifications and airline diagrams accurate and products coded according to Gate Gourmet procedures.
Coordinate with maintenance staff on scheduled preventive maintenance for machinery and fleet, and promptly report maintenance and repair issues.
Maintain company policies, procedures, and airline customer specification books.
Meet financial goals related to materials, productivity, overtime, and labor; prepare required management reports, including attendance, HACCP, and labor reports.
Supervise drivers and driver assistants, including performance evaluations, coaching, counseling, corrective actions, and coordination with HR and other support functions.
Balance workflow and allocate employee responsibilities and workstations; plan daily staffing and schedules, including determining whether to call employees in to cover absences or changes in volume.
Work with department leaders to determine staffing needs by shift.
Ensure compliance with Wage & Hour policies, including rest and meal breaks and required company processes.
Train and monitor employees on proper procedures to maximize productivity while minimizing labor and food expenses.
Support employee retention and reduce turnover; ensure corrective actions comply with applicable union or collective bargaining agreements.
Ensure employees in the chain of command are assigned to correct cost centers and job titles, and, where applicable, verify union employees’ pay rates against wage scales and seniority.
Ensure employees complete required company training, including ServSafe.
Ensure compliance with company policies, procedures, processes, and required training.