Account Supervisor Transportation

CR England•Spartanburg, SC

12d

About The Position

The Account Supervisor manages asset utilization and drivers to support high customer service and fleet profitability. The role assists, coaches, and mentors employees with training and administrative operations, and oversees daily transportation and logistics activities. The position is based in Cowpens, South Carolina, with a stated shift of Sunday through Thursday, 11:00 a.m. to 8:00 p.m. The salary range is $55,000–$65,000. The role requires coordinating freight and driver hours in compliance with DOT regulations, managing trucks and trailers, promoting safety, ensuring training and compliance, and communicating proactively with customers. The Account Supervisor works with other department leaders and may be required to work at customer locations and travel occasionally by air or car.

Requirements

High school diploma or GED required.
Ability to handle multiple tasks and work independently or as part of a team.
Ability to work with office equipment and use computers for most tasks.
Familiarity with Microsoft Office; proficiency with Excel and reporting capabilities.
Strong interpersonal skills with drivers, personnel, customers, and management.
Strong oral and written communication skills.
Able to communicate in English in speaking, writing, and reading.
Able to work extended hours, including weekends, holidays, and various shifts, including evening and night shifts, as necessary.
Able to sit at a desk for extended periods and work with computer equipment.
Able to hear normal speaking levels sufficiently to participate in meetings and communicate by telephone and in person.
Able to kneel, stoop, bend, push, lift, carry, and move objects weighing up to 25 pounds.
Able to see sufficiently to prepare and analyze data and figures, view a computer terminal, and read extensively; corrective aids are acceptable.
Able to remain focused, effective, efficient, and professional under challenging circumstances and frequent interruptions.

Nice To Haves

Four-year degree in a related field or equivalent on-the-job work experience.
Transportation industry experience.
Knowledge of industry-specific logistics programs.

Responsibilities

Directly and indirectly manage drivers, office staff, and customer accounts.
Oversee the day-to-day operations of Transportation Network Coordinators and the Logistics Coordinator.
Manage freight and drivers’ hours under DOT regulations to support safe, timely delivery.
Manage trucks and trailers, emphasizing asset utilization; this may include slip-seating for some local accounts.
Promote and enforce company safety standards; work with the Safety department to track trends, identify root causes, and develop solutions for accidents and other safety concerns.
Manage driver compliance and monthly safety-training requirements.
Communicate proactively and professionally with customers, ensure freight commitments are met, address customer needs promptly, and avoid communication lapses that could affect customers.
Handle urgent situations professionally.
Work with department leaders to establish goals, align priorities, and define departmental processes.
Model and encourage safety, professionalism, respect, teamwork, and problem-solving; provide excellent customer service.
Follow company policies and procedures and ensure employees know and follow company standards.
Use office equipment and computers for most tasks.
Work effectively amid multiple assignments, interruptions, changes, delays, and requests for assistance.
Follow customer requirements when working at customer locations.
Travel occasionally by air or car.