Account Specialist

Elevance Health • Saint Louis, MO

5d • Hybrid

About The Position

The Account Specialist supports strategic sales and account associates in growing and retaining existing accounts, while mentoring team members. The role builds relationships with existing accounts, members, and brokers; develops an understanding of client needs; and helps resolve complex sales, claims, and benefit issues. It also supports client meetings, upsell opportunities, proposal responses, sales activity tracking, reporting, and client expectations. The position may act on behalf of a Strategic Account associate to respond to client needs.

The role follows a hybrid work arrangement requiring associates to work in-office one to two days per week. Candidates must live within reasonable commuting distance of the posting location unless a legally required accommodation applies. This is a non-management, exempt position on the first shift.

Requirements

• A BA/BS and a minimum of 3 years of related experience, or an equivalent combination of education and experience.
• Sales license where necessary, or the ability to obtain one within 60 days of hire.

Nice To Haves

• Experience building benefit plans.
• Experience with self-funded accounts.
• Client-facing experience.

Responsibilities

• Build external relationships with existing accounts, members, and brokers.
• Develop an understanding of client needs and priorities.
• Research, resolve, and respond to complex sales, claims, and benefit issues for accounts, members, and brokers.
• Conduct client meetings to educate, promote, persuade, and drive opportunities for additional growth and product sales.
• Communicate with internal partners to assist with upsells.
• Partner with sales support associates on requests for proposal (RFP) responses to brokers and groups.
• Update systems for proposal and sales activities.
• Collaborate with internal stakeholders to meet and exceed client expectations.
• Support internal and external client reporting as needed.
• Act on behalf of a Strategic Account associate to respond to client needs as necessary.
• Mentor, coach, and train lower-level and/or new support staff.

Benefits

• Merit increases
• Paid holidays
• Paid Time Off
• Incentive bonus programs, unless covered by a collective bargaining agreement
• Medical benefits
• Dental benefits
• Vision benefits
• Short- and long-term disability benefits
• 401(k) with match
• Stock purchase plan
• Life insurance
• Wellness programs
• Financial education resources

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level