Account Specialist

Silgan Dispensing Systems • Grandview, MO

13d

About The Position

The Account Specialist connects customers with operations and owns the post-sale experience for assigned growth accounts. The role focuses on keeping orders running smoothly, meeting customer expectations, and supporting customer satisfaction through account management, relationship building, and operational coordination.

The specialist manages account lifecycles, monitors order trends, forecasts demand, coordinates inventory needs, and processes accurate orders. They maintain account and product documentation, serve as customers’ day-to-day contact, resolve challenges, and represent customer needs internally. The role also recommends process improvements, collaborates with Manufacturing and Sales on timelines, production priorities, and account growth, and travels as needed to strengthen customer partnerships. Teamwork and support for colleagues and cross-functional groups are also expected.

Requirements

• Bachelor’s degree or equivalent experience.
• Three to five years of experience in customer account management, supply chain, operations, or commercial support.
• Ability to manage multiple priorities and deadlines accurately and under pressure.
• Strong interpersonal, written, and verbal communication skills.
• Advanced skills in Excel, CRM platforms, and Google Workspace.
• Solution-oriented mindset and ability to respond to challenges with clarity and confidence.

Nice To Haves

• A bachelor’s degree in Business, Supply Chain, or a related field.

Responsibilities

• Manage the full lifecycle of assigned accounts, including monitoring order trends, forecasting demand, managing inventory needs, and processing accurate orders.
• Maintain detailed account profiles and product files.
• Serve as the day-to-day customer contact, strengthen relationships, resolve challenges, and act as an extension of customers’ teams.
• Recommend process improvements to support service excellence, operational efficiency, and on-time delivery.
• Collaborate with Manufacturing and Sales on timelines, production priorities, and account growth opportunities.
• Represent customer needs internally and proactively escalate concerns for resolution.
• Travel as needed to build partnerships and strengthen face-to-face customer engagement.
• Support teammates and cross-functional teams when needed.

Benefits

• Professional growth and exposure to commercial strategy, customer success, and operations.
• Supportive, empowering, and appreciative people-first culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level