Account Specialist

Cintas • Durham, NC

2d

About The Position

Cintas is seeking an Account Specialist to provide customer service to internal partners and external customers. The role includes responding to customer calls, resolving issues promptly, entering data, assisting with account reconciliation, preparing reports and invoices, processing new accounts and orders, and completing occasional miscellaneous projects. The Account Specialist also makes outbound customer calls to gather information and follow up on customer issues.

Requirements

• At least 1 year of customer service experience.
• High school diploma or GED.

Nice To Haves

• Bachelor's degree.
• Experience handling heavy inbound and outbound call volumes and transferring calls.
• 3 years of business-to-business account support experience.
• Proficiency with Microsoft Office, including Word, Excel, and Outlook, and with intranet/internet.
• Experience proofreading and editing documents.

Responsibilities

• Answer customer calls and provide prompt issue resolution.
• Enter data.
• Assist with account reconciliation.
• Prepare reports and invoices.
• Process new accounts and orders.
• Complete occasional miscellaneous projects.
• Make outbound customer calls to gather information and follow up to resolve customer issues.

Benefits

• Medical, dental, and vision benefits, with premiums below the national average and four medical plan options, including one offered at no cost.
• Competitive pay.
• 401(k) with company match, profit sharing, and Employee Stock Ownership Plan (ESOP).
• Company-paid disability, life, and AD&D insurance.
• Paid time off and holidays.
• Skills development, training, and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED