Account Solutions Lead

Konica Minolta Business Solutions, U.S.A., Inc. • Lenexa, KS

7d

About The Position

The Account Solution Analyst Team Lead (ASA Team Lead) supports the regional Account Solution Analyst (ASA) team and reports directly to the Account Solutions Manager (ASM). The role develops and implements processes and procedures to streamline pre- and post-sales branch and local activities that support Managed Print Services (MPS) revenue. It assists with regional project creation and tracking, provides high-level support to ASAs handling complex MPS accounts, and leads new regional initiatives.

Using comprehensive MPS knowledge, the ASA Team Lead designs and supports best practices that help the team manage new and existing customers’ business and technology requirements. The role helps the region pursue revenue objectives by supporting customer presentations, project-managing Level 1 and 2 assessments, RFPs, contractual documentation, and program deployment, while also maintaining market accounts and responsibilities. Post-sale support includes reporting, presentation development, project management, and assistance with customer Periodic Account Reviews (PARs) in accordance with contract and best-practice requirements, with the goal of meeting program objectives and supporting internal and external customer satisfaction.

The position standardizes sales and account-management practices, coordinates regional resources, supports training, and serves as a liaison between corporate and internal and external customers. It also provides leadership and project management for large and complex MPS account implementations.

Requirements

• Comprehensive knowledge of Managed Print Services programs.
• Complete understanding of Konica Minolta administrative procedures, IBP, CRM, Consult, SAP, BW, and leasing and billing functions.
• Strong verbal and written communication skills, including the ability to train others to achieve a similar level of communication.
• Advanced analytical skills using Excel.
• Robust PowerPoint knowledge for creating presentations, marketing information, and customer review templates.
• Expertise with collaborative tools such as GSuite or Smartsheet for project management, account management, and team collaboration.
• Excellent project management skills.
• Ability to interface effectively with all levels of internal and external organizations, including C-level executives and leadership.
• Experience training sales teams.
• Experience developing people so they can efficiently complete tasks and job responsibilities.
• At least 5 years of experience in one or more related fields, such as Product Management, Fleet Management, Managed Print Services, Project Management, or Business Analysis, with a proven track record of meeting and exceeding expectations.
• Strong business analysis skills and the ability to establish practical, repeatable practices for other team members.
• Excellent time-management and prioritization skills for self and other team members.
• Ability to multitask effectively.
• Willingness to travel up to 30%.
• Knowledge of industry hardware, services, and solutions.

Nice To Haves

• At least 5 years of account-management and analytical experience is preferred, with a proven track record in a market position or similar role.
• A four-year college degree is preferred.
• Related business and technology certification is a plus.
• Engaging presentation skills that can be transferred to other team members.

Responsibilities

• Provide high-level support to ASAs in driving and managing Managed Print Services opportunities.
• Help ASAs collaborate with branch sales, service, and professional services teams to achieve MPS revenue targets.
• Communicate and coordinate regional resources to accomplish regional and program goals.
• Educate and support ASAs in training sales teams on MPS processes and best practices.
• Standardize ASA practices across sales processes, opportunity development, presentations, data acquisition and analysis, recommendations, proposals, deployment, and ongoing account maintenance.
• Support and guide ASAs with MPS RFP responses and proposal development for field teams.
• Promote best practices and use program tools to identify MPS opportunities, optimization opportunities, and workflow improvements through Consult Application implementations.
• Standardize ASA participation with Konica Minolta GCS Fleet engineers and clients to resolve contracted device-reporting and data-collection service issues.
• Advocate Konica Minolta methodologies and concepts within the region and ensure ASAs communicate the same message in their markets.
• Provide leadership and project management for large and complex MPS account implementations.
• Train ASAs to improve profitability by analyzing Consult, SAP, BW, and other account factors.
• Standardize and improve the efficiency of regular MPS program administrative updates using IBP, SAP, BW, and Consult.
• Act as a liaison between corporate and internal and external customers.
• Assist with customer presentations, Level 1 and 2 assessments, RFPs, contractual documentation, and program deployment.
• Provide post-sale reporting, presentation creation, and project management support to ASAs.
• Assist ASAs with timely customer Periodic Account Reviews in accordance with MPS contracts and best practices.
• Attend training classes to stay current on technology and create training materials for other team members.
• Meet with the ASM weekly to review, prioritize, and communicate projects and activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed