Lead Account Manager, Support Solutions

McKesson • Irving, TX

3d • Hybrid

About The Position

McKesson is hiring a Lead Account Manager to manage and strengthen relationships with key customers in the Community Pharmacy & Health (CPH) Segment. The role translates Customer Agreements into actionable results, collaborates with senior management, Sales, and other departments to support a strong customer experience, and contributes to customer-management strategies and processes. The position also leads critical programs supporting segment strategy.

This is a hybrid role based at McKesson’s Las Colinas (Irving, Texas) office. The selected candidate is expected to work onsite at least two days per week, with remaining days remote. Specific onsite days may be set according to team needs and business priorities. Travel may be required up to 10% of the time.

Applicants must be authorized to work full-time in the United States without current or future employer immigration support or sponsorship. McKesson states that compensation may depend on factors including performance, experience, skills, equity, and geography. The base pay range is $79,600–$132,600; annual bonus or long-term incentive opportunities may also be offered.

Requirements

• Degree or equivalent; the role typically requires 4 or more years of relevant experience.
• At least 4 years of experience in account management, sales, support, operations, or administration.
• Strong communication, relationship-building, presentation, and results-oriented communication skills.
• Ability to remain composed under pressure, maintain executive presence, and manage multiple priorities.
• Problem-solving, decisiveness, and resolution-management skills.
• Ability to meet deadlines consistently through timely follow-up.
• Analytical thinking, strong organizational skills, and project management experience.
• Proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
• Ability to travel up to 10% of the time and work onsite in Irving, Texas two days per week.
• Current authorization to work full-time in the United States without employer immigration support or sponsorship now or in the future.

Nice To Haves

• Pharmaceutical industry experience.
• Passion for customer-facing interactions and building and maintaining positive relationships across diverse groups.

Responsibilities

• Champion customer-focused service and deliver support and value to strategic partners.
• Serve as the primary liaison for customer concerns and coordinate with operations, credit, finance, pricing, and other teams to improve business results and customer satisfaction and identify opportunities.
• Organize and lead regular customer meetings, track outstanding issues, and communicate updates promptly and consistently.
• Monitor customer commitments and report their status for supply agreements, including volume, mix, and rebate requirements.
• Document, review, and resolve customer issues.
• Improve internal processes and encourage use of self-help tools to reduce operating costs while addressing individual customer needs.
• Lead data-driven conversations with customers and internal partners to improve customer experience and ensure agreement adherence.
• Understand Customer Agreements and commitments and oversee their implementation and compliance through standardized audits.
• Proactively resolve audit issues and maintain a low out-of-compliance score.
• Collaborate with Sales and internal teams to fulfill and exceed customer commitments.
• Lead preparation of quarterly and yearly business reviews with Sales and Marketing.
• Direct implementation and communication of McKesson products and services.
• Stay informed about and lead learning on technical applications, products, programs, and services available to customers.
• Build and maintain relationships with customers, including key business executives and stakeholders; influence and gain acceptance in sensitive situations and handle challenging conversations empathetically.
• Represent McKesson’s I2CARE and LEADRX values.
• Develop strategies and processes to improve customer engagement; use creativity and automation to resolve complex issues.
• Anticipate change and direct or redirect efforts to meet evolving business needs.
• Complete tasks with limited direction and seek to resolve recurring challenges.

Benefits

• Competitive compensation package.
• Annual bonus or long-term incentive opportunities may be offered.
• Benefits information is referenced, but specific benefits are not listed in the posting.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed