Lead Account Manager, Support Solutions

McKesson•Irving, TX

4d•$79,600 - $132,600•Hybrid

About The Position

McKesson is hiring a Lead Account Manager to manage and strengthen relationships with key customers in its Community Pharmacy & Health (CPH) Segment. The role translates Customer Agreements into actionable results, works with internal and external stakeholders, and leads projects and programs that support segment strategy and improve customer experience. The position collaborates with senior management, departments across the business, and Sales teams, and contributes to strategies and processes for customer management and engagement. The role is hybrid, based at McKesson’s Las Colinas office in Irving, Texas. The selected candidate is expected to work onsite at least two days per week, with remaining days remote; specific onsite days may be set according to team needs and business priorities. Travel may be required up to 10% of the time. Applicants must be authorized to work in the United States without current or future employer immigration support or sponsorship. McKesson describes its compensation package as competitive and notes that annual bonus or long-term incentive opportunities may be offered. The stated base pay range is $79,600–$132,600.

Requirements

Degree or equivalent and typically 4+ years of relevant experience.
At least 4 years of experience in account management, sales, support, operations, or administration.
Currently authorized to work in the United States on a full-time basis without employer immigration support or sponsorship now or in the future.

Nice To Haves

Pharmaceutical industry experience is preferred.
Passion for customer-facing interactions and building and maintaining positive relationships across diverse groups.
Excellent communication skills and a proven record in relationship building, presenting, and results-driven communication.
Strong executive presence and ability to remain composed under pressure while managing multiple priorities.
Problem-solving ability, decisiveness, and resolution management.
Ability to meet deadlines consistently through effective follow-up.
Analytical thinking, strong organizational skills, and project management experience.
Proficiency in Microsoft Office, including Word, Excel, PowerPoint, and Outlook.

Responsibilities

Deliver customer-focused support and value to strategic partners.
Serve as the primary liaison for customer concerns, coordinating with operations, credit, finance, pricing, and other teams to improve business results and customer satisfaction and identify opportunities.
Organize and lead regular customer meetings, resolve outstanding issues, and communicate updates promptly and consistently.
Monitor customer commitments and report their status for supply agreements, including volume, mix, and rebate requirements.
Document, review, and resolve customer issues.
Improve internal processes and promote adoption of self-help tools to reduce operating costs while addressing customers’ individual needs.
Lead data-driven discussions with customers and internal partners to improve customer experience and ensure agreement adherence.
Understand Customer Agreements and commitments, oversee implementation and compliance through standardized audits, resolve audit issues, and maintain a low out-of-compliance score.
Collaborate with sales and internal teams to fulfill and exceed customer commitments.
Lead preparation of quarterly and yearly business reviews with sales and marketing.
Direct implementation and communication of McKesson products and services.
Stay informed about and lead learning on technical applications, products, programs, and services available to customers.
Build and maintain relationships with customers, including key business executives and stakeholders.
Influence and gain acceptance in sensitive situations, and navigate difficult conversations empathetically and collaboratively.
Represent McKesson’s stated I2CARE and LEADRX values.
Develop strategies and processes to improve customer engagement.
Resolve complex issues using creativity and automation.
Anticipate change and direct or redirect work to align with evolving business needs.
Complete work with limited direction and seek to resolve recurring challenges.