Facility Solutions Account Manager
About The Position
Engelke Facility Solutions, LLC. (EFS), an entity under Engelke Construction Solutions, is seeking a Facility Solutions Account Manager to support building operations and maintenance for client facilities. The role develops and engages a multidisciplinary team, coordinates account representatives’ daily incoming work orders, and analyzes data to forecast future needs and promote efficient, sustainable facility operations. The Account Manager identifies and drives service changes that support clients’ current and future needs. The role focuses and guides account representatives toward work objectives, manages work orders and projects from creation through completion, and determines resource allocation and staffing levels with the team’s growth in mind. It provides direction on staff and capacity planning, maintains knowledge of applicable requirements, and ensures departmental compliance. The position is also responsible for onboarding new clients and implementing the company’s software. It requires critical thinking, decisive judgment, minimal supervision, the ability to act appropriately in stressful situations, and the use of data analytics to improve visibility, inform decisions, and plan strategic initiatives.
Requirements
- At least 5 years of experience in Construction Management or Facilities Management.
- Ability to work effectively with employees, interdepartmental teams, and organizational leadership across the enterprise to complete goals.
- Exhibit the organization’s mission and values and strive to achieve and sustain them.
- Experience with MS Office and MS Excel.
- Critical thinking skills and decisive judgment.
- Ability to work with minimal supervision and take appropriate action in a stressful environment.
Responsibilities
- Focus and guide account representatives in accomplishing work objectives while maintaining high expectations for self and others.
- Create a work environment where people can realize their potential and meet current and future client and business challenges.
- Manage work orders and projects from creation to completion.
- Determine resource allocation and staffing levels in conjunction with team growth.
- Provide direction on staff and capacity planning to meet current and future account needs.
- Maintain knowledge of applicable statutory, regulatory, and administrative requirements and ensure departmental compliance.
- Onboard new clients and implement the company’s software.
- Use data analytics to improve visibility, make data-backed decisions, and plan strategic initiatives.
- Perform other duties as assigned.
Benefits
- 15 PTO days starting January 1st.
- Six company-observed paid holidays.
- Company coverage of all work-related fuel.
- 401(k) retirement plan with employer percentage match.
- Healthcare coverage, with the company paying 50% of plan costs.
- Voluntary dental, vision, life insurance, short-term disability, cancer, critical illness, and accident benefits.
- Non-taxed vehicle and cell phone allowances paid bi-weekly.
- Bonus opportunities, including a profit-sharing program.
- Charitable giving opportunities.
- Family-friendly work environment.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
