Recruiting Solutions Lead

Velocitii • Arizona City, SC

1d • $50,000 - $65,000

About The Position

The Recruiting Solutions Lead manages full-cycle, high-volume recruiting in a fast-paced Business Process Outsourcing (BPO) environment. The role sources, screens, interviews, and selects candidates, then supports their transition into new-hire training classes while maintaining a positive, professional candidate experience. The lead manages multiple requisitions and candidate pipelines and adjusts recruiting activity to meet changing client staffing needs.

The role partners with Operations, Training, Workforce Management, Human Resources, hiring managers, and operations leadership to understand hiring needs, coordinate selection, monitor workforce readiness, and improve recruiting outcomes. It also maintains accurate recruiting records, tracks performance, follows consistent selection practices, protects confidential information, and ensures required recruiting and pre-employment documentation is complete.

Requirements

• High school diploma or GED.
• Previous recruiting experience in BPO, contact center, healthcare, insurance, financial services, or customer service.
• Strong organizational and time-management skills, including the ability to manage a large candidate pipeline.
• Strong verbal and written communication skills.
• Comfort working in a deadline-driven, metric-focused environment.
• Ability to prioritize rapidly changing hiring requirements.
• Proficiency with Microsoft Office and applicant tracking or recruiting technology.
• Strong attention to detail and commitment to accurate documentation.

Nice To Haves

• Associate or bachelor’s degree.
• 2+ years of high-volume recruiting or staffing experience.
• Experience recruiting for multiple clients, programs, locations, or training classes simultaneously.
• Experience with applicant tracking systems, sourcing platforms, job boards, and recruiting analytics.
• Experience recruiting for regulated or client-specific environments.

Responsibilities

• Manage full-cycle recruitment for high-volume customer service, contact center, back-office, and other operational positions.
• Develop and maintain candidate pipelines to support current and projected hiring needs.
• Source candidates through job boards, social media, employee referrals, community partnerships, recruiting events, and other channels.
• Review applications, conduct phone screens and interviews, and follow up with candidates in a timely manner.
• Coordinate interviews and selection activities with hiring managers and operations leadership.
• Extend employment offers and maintain candidate engagement through pre-employment and onboarding.
• Assess candidates against job requirements, competencies, schedule requirements, and client-specific qualifications.
• Use structured and consistent interview practices and administer or coordinate skills assessments and other pre-employment screening when applicable.
• Ensure recruiting decisions and documentation follow consistent, job-related selection practices.
• Maintain accurate, real-time visibility into candidate pipelines and hiring progress.
• Partner with Operations, Training, Workforce Management, and Human Resources to understand upcoming hiring and training-class requirements.
• Identify pipeline risks and recommend adjustments to sourcing strategies.
• Manage recruiting activity across multiple clients or programs with competing timelines and priorities.
• Maintain recruiting records and candidate status information in applicable systems and tracking tools.
• Monitor recruiting results and identify opportunities to improve candidate conversion and hiring outcomes.
• Track and report recruiting activity and key performance indicators.
• Participate in recruiting and workforce planning discussions.
• Identify challenges affecting candidate flow, acceptance, onboarding, or retention and work with leadership to develop solutions.
• Communicate professionally and promptly throughout the recruiting process, setting clear expectations about responsibilities, schedules, compensation, training, attendance, and client requirements.
• Maintain confidentiality of applicant and employee information, follow company hiring practices and applicable employment requirements, and ensure recruiting and pre-employment documentation is complete and accurate.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED