Account Servicing Specialist II

Foundation Finance Company, LLC • Rothschild, WI

5d

About The Position

The Account Servicing Specialist II assesses and resolves past-due accounts in accordance with company policy. The role handles advanced collection transactions, including management-level calls, debt relief and settlements, first-payment and first-time delinquency matters. It also assists with escalated calls and supports senior team members and management.

Requirements

• High school diploma.
• At least 2 years of relevant applicable experience, preferably in account servicing or collections.
• Strong computer skills, including Word, Excel, internet, and email.
• Strong typing skills.
• Strong attention to detail.
• Knowledge of Microsoft Office, including Word, Excel, PowerPoint, and Outlook, as well as Internet Explorer.
• Professional phone presence and excellent verbal and written communication skills.

Responsibilities

• Research delinquent accounts, determine the best course of resolution, and make outbound calls to resolve delinquency.
• Process payments over the phone, including credit card transactions, using company resources to achieve one-call resolutions.
• Provide hardship relief options in accordance with company policies and practices.
• Explain interest, statements, and other account information to customers.
• Assist with overflow calls, including disputes, recovery, first-pay, and bankruptcy calls.
• Complete in-office and administrative tasks as needed.
• Guide, mentor, and train less senior team members.
• Authorize and make decisions on accounts.
• Support management and senior team members with escalated calls, workload assignments, and management coverage in management’s absence.
• Meet expectations for punctual and regular attendance, following direction, working well with others, working under deadline stress, concentrating and performing accurately, and responding productively to change.
• Perform other duties as assigned by management.

Benefits

• Day-one health benefits, including medical, dental, vision, and flexible spending options such as HSA or FSA accounts.
• 401(k) with company match, with enrollment available on day one.
• Paid time off, sick time, and volunteer time off.
• Paid parental leave options.
• Employer-paid life and disability insurance.
• Wellbeing on Demand Program.
• Flexible work environment with a casual dress code.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED