Mortgage Servicing Specialist II

SWBC•Remote Site - PA, PA

About The Position

SWBC is seeking a Mortgage Servicing Specialist II to provide support and assistance across loan servicing. The role monitors third-party service providers by reviewing, researching, and documenting loan-level activities to ensure investor and regulatory compliance, and researches and answers borrower and branch questions related to loan servicing. It offers a variety of challenges in a fast-paced environment requiring problem-solving skills.

Requirements

Some college coursework in Accounting, Bookkeeping, Business, or a related field, and/or equivalent work-related experience.
Four to five years of progressively responsible mortgage loan and collections servicing experience.
Strong working knowledge of mortgage lending regulations, including FNMA/FHLMC servicing guidelines.
Ability to focus on details, demonstrate accuracy, and maintain a high level of confidentiality.
Knowledge and understanding of regulatory compliance necessary to perform the job responsibilities.
Excellent verbal and written communication, organization, and interpersonal skills to interact professionally and effectively with staff, borrowers, and financial institution personnel.
Basic understanding of accounting principles and ability to perform mathematical calculations.
Ability to accurately create documents using Microsoft Word and Excel and quickly learn specialized software.
Strong organization and prioritization skills to work on multiple tasks simultaneously.
Strong analytical and research skills to evaluate and resolve problems.
Ability to operate office equipment, including a calculator/number pad by touch, copy machine, fax, computer, and appropriate printers.
Ability to sit for long periods while compiling data, entering and updating information, and performing other sedentary duties.
Ability to lift and carry 10–20 pounds of copy paper, computer equipment, or other office materials and supplies.
Ability to climb and stoop for filing, researching, and related activities.

Nice To Haves

Experience in default, foreclosure, or bankruptcy.

Responsibilities

Monitor and review the mortgage sub-servicer’s early collection efforts for compliance with investor and regulatory requirements and contractual service-level agreements.
Research and respond to borrower and branch inquiries related to servicing.
Review the mortgage sub-servicer’s loss mitigation efforts for compliance with investor and regulatory requirements and contractual service-level agreements.
Review loans referred to foreclosure to determine whether the mortgage sub-servicer is complying with investor and regulatory requirements.
Review loans in bankruptcy to determine whether required steps have been performed timely and according to investor and regulatory requirements.
Review FHA and conventional insured mortgage claims submitted by the sub-servicer for accuracy and completeness.
Review escrow analyses to determine the causes of escrow shortages and overages.
Review monthly invoices from the sub-servicer.
Review customer service requests sent to the sub-servicer for timeliness and accuracy of responses to borrowers.
Develop and maintain reports on sub-servicer monitoring and inquiries to document review activities.