Mortgage Loan Servicing Specialist I
About The Position
The Mortgage Loan Servicing Specialist I handles member and vendor requests of varying complexity, generates and mails regulatory notices and disclosures, and serves as a resource for other servicing department teams. The role requires compliance with Fannie Mae, VA, and FHA servicing guidelines; federal lending regulations; Consumer Financial Protection Bureau requirements; and Credit Union policies and procedures. The specialist reviews originating loan documents, including appraisals, purchase contracts, and minimum property requirements, to validate required repairs. They monitor repair completion and follow up on payments to contractors in accordance with applicable servicing guidelines and regulations. The position also requires awareness of and adherence to Bank Secrecy Act policies, procedures, and regulations.
Requirements
- High school diploma, GED, or equivalent.
- At least 1 year of first mortgage lending or relevant lending experience.
- Working knowledge of mortgage lending terminology and process flow.
- Working knowledge of first mortgage products.
- Working knowledge of investor selling and servicing guidelines.
- Working knowledge of lending regulations and CFPB requirements.
- Ability to read and understand documents such as purchase contracts and appraisals.
- Ability to analyze issues and create positive outcomes within required regulations.
- Ability to anticipate the impact of actions and resolve additional issues appropriately.
- Ability to prioritize and manage workload and allocate resources.
- Organized, detail-oriented, flexible, and able to multitask in a changing environment.
- Professional demeanor and ability to work independently with little supervision.
- Self-motivated, with initiative to meet or exceed job standards and support Credit Union goals.
- Effective verbal and written communication skills.
- Basic competency with Microsoft Word and Excel or similar programs.
- Analytical and mathematical skills.
Nice To Haves
- At least 6 months of hazard or flood insurance and/or insurance claim experience.
- At least 6 months of call center experience.
Responsibilities
- Complete and respond to member and vendor requests of varying complexity in accordance with applicable servicing guidelines, lending regulations, and CFPB requirements.
- Review originating loan documents, including appraisals, purchase contracts, and MPRs, to validate required repairs.
- Monitor repair completion and follow up on contractor payments in accordance with applicable guidelines and regulations.
- Remain cognizant of and adhere to Bank Secrecy Act policies, procedures, and regulations.
- Generate and mail regulatory notices and disclosures.
- Serve as a resource for other servicing department teams.
Benefits
- Generous 401(k) match.
- 401(k) discretionary profit sharing.
- Health insurance.
- Dental insurance.
- Vision insurance.
- Life insurance.
- Short-term and long-term disability.
- Health Savings Account with company contribution.
- Employee Assistance Program.
- Paid vacation, sick leave, floating holidays, and volunteer time off.
- Paid holidays.
- Tuition reimbursement.
- Paid parental leave.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
