Mortgage Loan Servicing Specialist I

Wings Credit Union • Colorado Springs, CO

1d

About The Position

The Mortgage Loan Servicing Specialist I handles member and vendor requests of varying complexity, generates and mails regulatory notices and disclosures, and serves as a resource for other servicing department teams. The role follows Fannie Mae, VA, and FHA servicing guidelines; federal lending regulations; Consumer Financial Protection Bureau requirements; and Credit Union policies and procedures.

The position also reviews originating loan documentation—including appraisals, purchase contracts, and Minimum Property Requirements (MPR)—to validate required repairs, then monitors and follows up on repair completion and contractor payments. The specialist must remain cognizant of and comply with Bank Secrecy Act policies, procedures, and regulations.

Requirements

• High school diploma, GED, or equivalent.
• At least 1 year of first mortgage lending or relevant lending experience sufficient to develop the required technical and specialized knowledge and skills.
• Working knowledge of mortgage lending terminology and process flow.
• Working knowledge of first mortgage products.
• Working knowledge of investor selling and servicing guidelines.
• Working knowledge of lending regulations and Consumer Financial Protection Bureau requirements.
• Ability to read and understand documents such as purchase contracts and appraisals.
• Ability to analyze issues and develop positive outcomes for interested parties while meeting regulatory requirements.
• Ability to anticipate the impact of actions and appropriately resolve additional issues.
• Ability to prioritize and manage workload and allocate resources.
• Organized, detail-oriented, flexible, and able to multitask in an ever-changing environment.
• Professional demeanor and ability to work independently with little supervision.
• Self-motivated, with initiative to meet or exceed job standards and willingness to take on other tasks that support Credit Union goals.
• Effective verbal and written communication skills.
• Basic competency with Microsoft Word and Excel or similar programs.
• Analytical and mathematical skills.

Nice To Haves

• At least 6 months of hazard/flood insurance and/or insurance claim experience.
• At least 6 months of call center experience.

Responsibilities

• Complete and respond to member and vendor requests of varying complexity in accordance with applicable servicing guidelines, federal lending regulations, and Consumer Financial Protection Bureau requirements.
• Review originating loan documentation, such as appraisals, purchase contracts, and MPRs, to validate required repairs.
• Monitor repair completion and follow up on payment to contractors in compliance with applicable requirements.
• Adhere to Bank Secrecy Act policies, procedures, and regulations.
• Generate and mail regulatory notices and disclosures.
• Serve as a resource for other servicing department teams.

Benefits

• Generous 401(k) match
• Discretionary profit sharing
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability
• Health Savings Account with company contribution
• Employee Assistance Program
• Paid vacation, sick leave, floating holidays, and volunteer time off
• Paid holidays
• Tuition reimbursement
• Paid parental leave
• 7% annual target bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED