Loan Servicing Account Solutions Specialist

Regions Bank • Hattiesburg, MS

4d • Onsite

About The Position

The Loan Servicing Account Solutions Specialist at Regions conducts inbound and outbound calls to resolve delinquency status on past-due customer accounts. The role works with customers to resolve delinquencies while minimizing company interest losses, implements repayment plans as needed, and collects delinquent payments. The specialist also ensures files and paperwork are completed accurately, may contact outside parties to collect or clarify documentation, and follows risk management, regulatory, and cybersecurity requirements while supporting process improvements and disciplined change management.

The position is based at the Hattiesburg Mortgage Ops location in Hattiesburg, Mississippi, and is intended to be onsite now or in the near future. Required on-site training is Monday through Friday, 7:30 AM to 4:30 PM, for the first 90 days. Regular work hours include full days in the office three or more days a week; the manager sets the work schedule. The position tracks time, is eligible for overtime for hours worked over 40 per week, and is eligible for incentive pay.

Requirements

• High school diploma or GED.
• Pass any assessment associated with the position.
• Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance.
• Ability to work in a fast-paced environment.
• Attention to detail.
• Proficiency in Microsoft Excel and Word.
• Strong customer service skills.
• Strong organizational skills.
• Demonstrated typing proficiency with a high degree of speed and accuracy.

Nice To Haves

• Call center experience.

Responsibilities

• Conduct inbound and outbound calls about customers’ early delinquency account statuses.
• Work with customers to resolve account delinquencies while minimizing company interest losses.
• Implement repayment plans as necessary and collect delinquent payments.
• Ensure files and paperwork are properly and accurately completed.
• Comply with risk management programs, rules, regulations, and cybersecurity practices.
• Identify opportunities for and support process improvements, applying disciplined change management practices.
• Contact outside parties as needed to collect or clarify documentation.

Benefits

• Paid vacation and sick time.
• 401(k) with company match.
• Medical, dental, and vision benefits.
• Disability benefits.
• Health savings account.
• Flexible spending account.
• Life insurance.
• Parental leave.
• Employee assistance program.
• Associate volunteer program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED