Loan Servicing Account Solutions Specialist

Regions Bank • Hattiesburg, MS

6d • $33,975 - $40,446 • Onsite

About The Position

At Regions, the Loan Servicing Account Solutions Specialist conducts inbound and outbound calls to resolve delinquency status on past-due customer accounts. The role focuses on resolving early delinquency while minimizing company interest losses, implementing repayment plans, and collecting delinquent payments. It also ensures that account files and paperwork are properly and accurately completed, supports compliance with risk management programs, rules, regulations, and cybersecurity practices, and contributes to process improvements and disciplined change management. The specialist may contact outside parties to collect or clarify documentation.

The position is based at Hattiesburg Mortgage Ops in Hattiesburg, Mississippi, and is intended to be onsite now or in the near future. Required onsite training runs Monday through Friday, 7:30 AM to 4:30 PM, for the first 90 days. Regular work hours include full office days three or more days a week, with the manager setting the schedule and in-office expectations. The position tracks time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act. It is incentive eligible.

Requirements

• High school diploma or GED.
• Pass any assessment associated with the position.
• Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance.
• Ability to work in a fast-paced environment.
• Attention to detail.
• Proficiency in Microsoft Excel and Word.
• Strong customer service skills.
• Strong organization skills.
• Demonstrated typing proficiency with a high degree of speed and accuracy.

Nice To Haves

• Call center experience.

Responsibilities

• Conduct inbound and outbound calls about early delinquency account statuses.
• Work with customers to resolve account delinquency while minimizing company interest losses.
• Implement repayment plans as necessary and collect delinquent payments.
• Ensure files and paperwork are properly and accurately completed.
• Ensure compliance with risk management programs, rules and regulations, and cybersecurity practices.
• Identify opportunities for and support process improvements, and apply disciplined change management practices.
• Contact outside parties as needed to collect or clarify documentation.

Benefits

• Paid vacation and sick time
• 401(k) with company match
• Medical, dental, and vision benefits
• Disability benefits
• Health savings account
• Flexible spending account
• Life insurance
• Parental leave
• Employee assistance program
• Associate volunteer program
• Formulaic incentive plan with potential to earn incentives based on performance against defined metrics and goals

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED