Loan Servicing Specialist

Dollar Bank•Canton, MI

1d•Onsite

About The Position

The Loan Servicing Specialist I supports customers and maintains loan accounts by processing servicing requests and account updates. The role ensures loan information is accurate, changes are completed promptly, and activities comply with bank policies and regulatory requirements. The specialist works with customers and internal business partners to address loan-related requests, resolve issues, and provide a high level of service. This position is 100% in person. The role requires competency in all functions within the Special Loans Department, including processing loan requests, preparing legal documents, maintaining systems and reports, and providing customer service. Employees are also responsible for managing risks encountered in their work and complying with applicable regulations and company procedures.

Requirements

High school diploma or GED.
At least six months of customer service experience with direct customer contact.
At least 12 months of Mortgage Servicing or Banking experience.
Ability to manage time efficiently, prioritize tasks, and balance competing and changing priorities in a demanding work environment.
Ability to work independently with minimal supervision in a team setting.
Excellent telephone, written, and verbal communication skills.
Strong attention to detail, accuracy, and confidentiality.
Excellent math skills, including amortizations and rate and payment calculations, and analytical skills.
Professional and courteous conduct with internal and external customers.
Intermediate knowledge of Microsoft Excel and Word.

Nice To Haves

College degree, preferably in a business-related field.
Knowledge of retail loan documents.

Responsibilities

Receive, process, and respond to requests for loan modifications, recasts, partial releases, title transfers, assumptions, oil and gas leases, and successor-in-interest process management.
Prepare required legal documents for execution and update and maintain relevant systems.
Answer incoming phone calls promptly and courteously, keep clients informed, and respond in a timely manner.
Review, maintain, and update reports accurately and efficiently.
Follow investor and regulatory requirements and the Bank’s policies and procedures.
Become fully competent in all functions within the Special Loans Department.
Ensure adjustable-rate changes for mortgage and consumer loans are accurate and provide required regulatory notifications to borrowers within required timeframes.
Perform escrow projections and system maintenance for adjustable-rate and escrow lines for hardship modifications.
Process requests to establish escrow on mortgage and installment loans.
Process Skip-a-Payments.
Work overtime as needed.
Understand, report, respond to, manage, and monitor business risks as required by the Bank’s risk management program.
Comply with regulatory laws and company procedures.