Loan Servicing Specialist

AgWest Farm Credit•Spokane, WA

23h•Onsite

About The Position

AgWest Farm Credit is hiring a Loan Servicing Specialist I or II for its Specialized Lending department in Spokane, Washington (Headquarters). This full-time position performs loan monitoring and servicing activities and portfolio management duties to support the administration and extension of sound, constructive credit and related services. The position reports to the Director, Central Servicing. The base salary range in Spokane is $40,000–$57,800 for Level I, with a typical starting range of $40,000–$51,900, and $44,200–$66,200 for Level II, with a typical starting range of $44,200–$58,900. The annual performance-based incentive target is 6% of base salary. Relocation assistance is available to eligible candidates who must relocate for the position. AgWest provides financing and related services to agricultural, rural, and other customers across seven Western states and is part of the Farm Credit System. Employees may occasionally be asked to travel for conferences, training, or all-staff or team meetings outside the role’s standard travel requirements. Applicants must provide proof of authorization to work in the United States; AgWest does not sponsor work authorization.

Requirements

High school diploma or equivalent.
Ability to effectively learn and use a wide variety of systems and software.
Knowledge of and ability to demonstrate effective customer service skills.
Ability to learn, understand, and complete credit and financial documents.

Nice To Haves

At least two years of relevant work experience in lending, banking, or a related field.
General knowledge of applicable credit laws, regulations, investigation, and verification practices.
Knowledge of credit and legal terminology, AgWest loan and interest rate programs, and financial services procedures and forms.
Knowledge of AgWest loan closing procedures.

Responsibilities

Perform loan servicing activities, including escrow account monitoring, mortgage modifications, and loan amendments.
Monitor flood and hazard insurance and taxes, and initiate force-placed insurance coverage when necessary.
Monitor and follow up on past-due accounts and taxes to ensure appropriate loan classification.
Process loan reconveyances and mortgage satisfactions.
Identify and process loan servicing actions.
Support customers, AgWest employees, and third-party vendors for multiple specialized lending programs.
Identify and resolve customer issues in a timely manner.
Perform duties and maintain standards in accordance with company policies, procedures, and internal controls.
Perform other duties as assigned.