Loan Servicing Specialist II

WestStar Bank•El Paso, TX

About The Position

The Loan Servicing Specialist II administers timely processing of loan payments, advances, payoffs, and ongoing loan account maintenance. The role supports Credit and Loan Operations by coordinating with internal and external stakeholders to ensure accurate and efficient servicing activities. It maintains accurate records and identifies and resolves exceptions in accordance with established procedures, bank policies, and regulatory requirements. The position also provides operational support to lending, credit, and loan administration staff and assists with related loan servicing functions as needed.

Requirements

At least 1–2 years of experience in banking, financial services, or a related field.
High level of accuracy, attention to detail, and problem-solving ability.
Ability to work independently, meet deadlines, and manage multiple tasks simultaneously.
Strong communication skills and ability to collaborate with cross-functional departments.
Use of standard office equipment, including computers, phones, and photocopiers.

Nice To Haves

Prior loan account servicing experience.
Working knowledge of loan servicing transactions.
Experience with Microsoft programs, bank core systems, and loan servicing platforms.

Responsibilities

Process loan advances, payments, payoffs, fee waivers, and transaction reversals accurately and on time.
Process daily transactions through the digital teller scanner and maintain required record-retention files.
Post loan payments and advances and reconcile participation loan accounts.
Establish and maintain AFT and ACH requests.
Respond to customer and internal inquiries by phone and email, including providing payoff quotes.
Perform daily loan maintenance, including closing lines of credit and updating loan records.
Review, reconcile, and maintain daily loan billing statements.
Research and resolve loan history discrepancies, escalating complex issues to management as appropriate.
Process written credit verification requests according to established procedures.
Assist with processing partial releases and paid-out loan collateral releases.
Serve as the primary backup for escrow administration and LERETA tax service functions.
Provide support to Loan Funding & Set-Up Specialists and Loan Documentation Review Specialists as needed.
Provide proactive operational support to lending, credit, and loan administration staff.
Perform additional duties and responsibilities as assigned.