Loan Servicing Specialist II
About The Position
Sturdy Savings Bank is hiring a Loan Servicing Specialist II to provide servicing assistance to customers with residential, consumer, and commercial loans. Under general supervision and in accordance with established policies and procedures, the specialist processes loan transactions, including booking new loans in the main computer system, processing payments, maintaining existing loans, handling payoff requests, and producing and reviewing loan bills. The specialist identifies additional information or documentation needed to maintain loan files and may recommend servicing procedure changes. The role responds to questions about residential, consumer, and commercial loans from various sources and prepares servicing correspondence for consumers. It also includes maintaining new and paid loan files, gathering data, preparing recurring and special reports, ensuring files are complete and orderly, and managing required document retention standards and the security of loan documents. Duties may vary based on department requirements. SBA experience is a plus.
Requirements
- High school diploma or equivalent.
- One to three years of similar experience.
- Good organizational, communication, and public relations skills, particularly when handling documentation that requires special or confidential treatment.
- Interpersonal skills to communicate effectively by telephone with employees and consumers.
- Ability to perform various mathematical computations.
- Strong understanding of and comfort working with computers.
- Knowledge of Word, Excel, Access, Calyx, OCC’s APR program, FNMA DU, OSI/BISYS loan functions, and CBA and Universal credit ordering programs, or the ability to learn them quickly.
Nice To Haves
- SBA experience.
Responsibilities
- Process loan transactions, including booking new loans in the main computer system and processing payments.
- Maintain existing residential, consumer, and commercial loans and handle payoff requests.
- Produce and review loan bills.
- Determine what additional information or documentation is needed to maintain loan files.
- Respond to questions about residential, consumer, and commercial loans from various sources.
- Complete servicing correspondence to consumers.
- Maintain new and paid loan files, gather data, and prepare recurring and special reports.
- Keep loan files consistently complete and orderly.
- Manage required loan-document retention standards and document security.
- Perform other duties as required by the department.
- Make recommendations on loan servicing procedures, as appropriate.
Benefits
- Healthcare with a Health Reimbursement Account feature and cost-sharing, subject to eligibility.
- Paid group term life insurance, Employee Assistance Program (EAP), and long-term disability.
- Optional dental, vision, and employee/dependent life insurance.
- Bonus program.
- Tuition reimbursement.
- 401(k) retirement savings plan with employer match.
- Paid holidays, sick time, personal time, and birthday time.
- 10–25 vacation days per year, depending on career level and years of service.
- Free banking products and services.
- Employee loan program.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
