Loan Servicing Specialist II
About The Position
United Community is seeking a detail-oriented and highly skilled Loan Servicing Specialist II to support its Loan Operations team. The role performs complex administrative tasks, ensures accurate loan boarding, and maintains compliance with regulatory and investor guidelines. It requires strong analytical and communication skills and advanced knowledge of loan documentation and servicing processes. The position is full-time and non-remote. It is classified as non-exempt under the FLSA. Applicants must pass a background and credit check. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Requirements
- At least three years of experience in Loan Operations, Loan Processing, or a directly related environment.
- Detailed knowledge of Retail and Commercial loan documentation requirements.
- Knowledge of federal and state regulatory requirements.
- Advanced communication and organizational skills.
- Familiarity with LAS and loan document platforms.
- Proficiency in Microsoft Excel and Word.
- Must pass a background and credit check.
Nice To Haves
- College degree preferred.
Responsibilities
- Perform complex and non-routine administrative tasks requiring significant judgment and discretion in support of the Loan Operations team.
- Gather, interpret, and transcribe complex or non-standard information to ensure loan boarding packages are accurately entered into the core system according to bank, regulatory, and investor guidelines.
- Review loan approval forms, appraisals, title work, insurance, and other collateral-related requirements to ensure proper lien perfection.
- Process complex and non-standard loan boarding requests, conduct Quality Assurance reviews, and complete complex loan research and maintenance requests.
- Assist Account Officers with questions about loan booking and loan maintenance requirements.
- Provide timely and accurate responses to internal and external requests and deliver exceptional customer service.
- Meet established production and quality metric standards.
- Adhere to corporate policies and procedures.
- Participate in required compliance training, including Bank Secrecy Act/Anti-Money Laundering training, and internal and external trainings, meetings, and conferences.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
