Account SE - Enterprise Healthcare Payer
About The Position
Salesforce is hiring Solution Engineers across its product teams and industry verticals. Solution Engineers partner with customers, Salesforce product teams, Professional Services, account executives, and internal collaborators to develop strategic technology solutions for complex accounts. The role involves understanding customer needs and architecture, identifying business opportunities, recommending Salesforce products, and demonstrating how those solutions can improve business performance and customer experiences. Solution Engineers act as trusted advisors, using business consulting, design, and technology expertise to address ambiguous business problems and guide customer decision-making. They create customized product demonstrations and prototypes, communicate solution options, align stakeholders around recommendations, and help define future-state customer journeys and long-term IT roadmaps. Roles may be office-based, office-flexible, or remote depending on the team, and travel may be required based on territory and region.
Requirements
- Bachelor’s, master’s, or Ph.D. degree in Computer Science, Software Engineering, or Management Information Systems (MIS).
- Knowledge of related applications, relational databases, and web technology.
- Strong oral, written, presentation, collaboration, and interpersonal communication skills.
- Ability to work as part of a team to solve technical problems in varied political environments.
- At least 4 years of professional experience.
Nice To Haves
- Salesforce certifications.
- Previous experience as a solution or sales engineer for a CRM company or similar technology.
Responsibilities
- Discover customers’ business needs and position Salesforce solutions to achieve their business objectives.
- Develop technical sales strategies and recommend practical next steps for complex or ambiguous business problems.
- Build and present customized Salesforce solutions and demonstrations for multiple customer personas.
- Demonstrate connected customer experiences through software demos and rapid prototyping.
- Explain customers’ architecture as it relates to Salesforce solutions.
- Orchestrate and lead cross-functional solution guides and align them with opportunity strategy.
- Communicate and evaluate solution options and drive consensus among key collaborators.
- Develop customer experience narratives, future-state customer journey strategies, and long-term IT roadmaps.
- Collaborate with customers, account executives, Professional Services, product teams, and internal stakeholders on discovery, analysis, and strategic solution recommendations.
- Participate in relevant product, sales, and procedural training and certifications.
- Travel as needed based on territory alignment and region.
Benefits
- Time off programs
- Medical insurance
- Dental insurance
- Vision insurance
- Mental health support
- Paid parental leave
- Life insurance
- Disability insurance
- 401(k)
- Employee stock purchasing program
- Certain roles may be eligible for incentive compensation and equity
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What This Job Offers
Job Type
Full-time
