Account SE, Lead

Salesforce•New York City, NY

10d

About The Position

Salesforce is seeking Solution Engineers across multiple cloud offerings and industry verticals. Solution Engineers partner with customers, product teams, Professional Services, sales teams, and senior client contacts to develop and demonstrate technology solutions that address business objectives. They act as trusted advisors, helping clients solve complex business problems, evaluate options, reach consensus, and improve business performance. The role may align to a product-focused team or a Core Team selling across the Salesforce Platform. Work arrangements may be office-based, office-flexible, or remote depending on the team, and travel may be required based on territory and region.

Requirements

B.S., M.S., or Ph.D. in Computer Science, Software Engineering, or MIS.
Knowledge of related applications, relational databases, and web technology.
Strong oral, written, presentation, collaboration, and interpersonal communication skills.
Ability to work as part of a team to solve technical problems in varied political environments.
At least 4 years of professional experience.

Nice To Haves

Salesforce certifications.
Previous experience as a solution or sales engineer for a CRM company or similar technology.

Responsibilities

Identify and assess customer business needs, then recommend Salesforce solutions that support business objectives.
Analyze complex or ambiguous business problems, define opportunities, develop innovative ideas, and recommend practical next steps.
Communicate and evaluate solution options, guide customer decision-making, and build consensus among key collaborators.
Build and present customized software demonstrations and rapid prototypes for multiple customer personas.
Develop customer journey strategies, future-state experiences, and long-term IT roadmaps using Salesforce technologies.
Understand the customer's architecture in relation to Salesforce solutions.
Lead cross-functional solution guides and align them with opportunity strategy.
Collaborate with customers, Account Executives, and Professional Services on discovery, analysis, and strategic solution recommendations.
Deliver transformational pitches and live product demonstrations to validate solutions.
Develop and deliver narratives showing how Salesforce technologies can improve the customer experience.
Participate in product, sales, and procedural training and certifications to maintain role-related knowledge.
Travel as required based on territory alignment and region.