Account SE, Lead

Salesforce•Chicago, IL

3d•$134,750 - $210,910

About The Position

Salesforce is hiring Solution Engineers across teams aligned to products and industry verticals. Teams include Core teams that sell the Salesforce Platform and Co-Prime teams specializing in specific cloud solutions. Hiring is based on skills and experience, and candidates may be considered for roles at different levels. The work location may be office-based, office-flexible, or remote depending on the team. Solution Engineers partner with customers, internal teams, Professional Services, and C-level client contacts to shape technology strategies and solutions across Salesforce products. They act as trusted advisors, helping clients address complex business challenges, improve performance, and build consensus around practical solutions. The role combines business consulting, technology, and design expertise, including discovery, solution strategy, product demonstrations, and rapid prototyping. The Solution Engineer discovers customer needs, develops technical sales strategies, and configures and demonstrates solutions that connect Salesforce technology to customer business objectives. The position may involve business development, operations and IT strategies, executive-level demonstrations, customer journey strategies, and long-term IT roadmaps. Travel may be required based on territory alignment and region.

Requirements

Bachelor's, master's, or Ph.D. in Computer Science, Software Engineering, or Management Information Systems.
Knowledge of related applications, relational databases, and web technology.
Strong oral, written, presentation, collaboration, and interpersonal communication skills.
Ability to work as part of a team to solve technical problems in varied political environments.
At least 4 years of professional experience.

Nice To Haves

Salesforce certifications.
Previous experience as a solution or sales engineer for a CRM company or similar technology.

Responsibilities

Discover customer business needs and position Salesforce solutions to meet business objectives.
Develop technical sales strategies and recommend strategic solutions based on customer discovery and analysis.
Build and present customized Salesforce demonstrations to multiple customer personas, showing how Salesforce can advance business strategies and deliver value.
Use software demonstrations and rapid prototyping to illustrate connected customer experiences.
Understand the customer's architecture as it relates to Salesforce solutions.
Lead cross-functional solution guides and align them with the opportunity strategy.
Develop and deliver stories of customer experiences enabled by Salesforce technologies.
Help customers evaluate solution options, establish decision consensus, and, where applicable, develop decision frameworks and governance processes.
Collaborate with customers, Account Executives, Professional Services, Product teams, and internal team members.
Participate in product, sales, and procedural training and obtain and maintain relevant knowledge and certifications.
Travel based on territory alignment and region.