Account Lead

eShipping, LLC•West Sacramento, CA

4d•$21 - $24•Onsite

About The Position

The Account Lead is the dedicated point of contact for a key client and serves as a liaison between the client and warehouse operations. The role involves understanding client expectations and partnering with operations to provide customized service, while supporting efficient and timely pickup, delivery, order handling, and shipment processing at a warehouse location. The Account Lead also helps ensure compliance with safety, security, regulatory, and company policies. Daily work includes order and inventory management, customer service, data entry, report generation and analysis, auditing, quality control, internal and external communications, transportation coordination, and administrative duties. The position is primarily performed in a warehouse and office with varying temperatures and requires regular interaction with clients and warehouse associates.

Requirements

Ability to work independently with appropriate leadership oversight.
Excellent customer service, time-management, and teambuilding skills.
Ability to work effectively in a fast-paced environment and team setting.
Excellent oral and written communication skills, including the ability to understand, interpret, and explain complex or abstract issues and respond appropriately.
Ability to use sound independent judgment and make responsible decisions and recommendations.
Excellent follow-through and attention to detail.
Ability to use computer programs including Word, Excel, and a Transportation Management System.
Ability to work with a variety of people and personality types.
Willingness to work as necessary to meet customer needs.
Ability to work in a warehouse environment with varying temperatures.
Regularly required to talk and hear; stand, walk, bend, kneel, stoop, crouch, crawl, and climb for much of the day.
Frequently lift and/or move items up to 50 pounds and stand or walk for up to 10–12 hours.
Ability to operate a computer and office productivity equipment, such as a calculator, telephone, copy machine, and printer.
Ability to perform repetitive movements of the hands, arms, and wrists.
Required vision abilities include close, distance, color, peripheral, and depth perception, and ability to adjust focus.
Ability to comprehend and communicate basic and complex information, use logic to define problems and draw conclusions, solve problems, and perform basic or complex numerical calculations.

Nice To Haves

Prior warehouse experience preferred.
College degree preferred.

Responsibilities

Maintain open communication with the key client by phone, email, and MS Teams, advocating for the client and ensuring expectations are met.
Research shipment-tracking requests, provide feedback, and resolve misplaced orders.
Monitor, manage, and modify orders as needed.
Use MS Office programs and warehouse management systems.
Handle client-specific requests, including lot-specific orders, order cuts, rush orders, and UPC dating.
Audit receipts and outbound orders for piece count, accuracy, and expiration dates.
Manage inventory, resolve discrepancies, and make adjustments.
Manage projects.
Train and guide warehouse associates as needed.
Support efficient and timely pickup, delivery, order handling, and shipments.
Help ensure compliance with safety, security, regulatory, and company policies.
Perform other duties as assigned.