Account Lead

Threespot•Washington, DC

2d•$87,000 - $115,000•Remote

About The Position

Threespot’s Account Leads (Producers) lead digital strategy, brand, website, and web-based application design and development projects. They provide day-to-day leadership to client and internal teams, build deep client relationships, and act as strategic partners who help clients improve their digital communications to achieve their goals and missions. The role calls for a holistic understanding of project planning, budget control, project tracking and reporting, risk analysis, quality assurance, account growth, and winning new work. This is a remote position. At the time of hire, applicants must be located in Colorado, the District of Columbia, Illinois, Kansas, Maine, Maryland, Michigan, New York, North Carolina, Pennsylvania, Texas, Vermont, or Virginia. The salary range is $87,000–$115,000, depending on experience.

Requirements

At least 6 years in a digital project management, producer, or account director role, producing and/or creating strategic digital solutions.
Strong knowledge of client service, the creative process, and web development technologies.
A track record of expanding scope or revenue on existing client accounts, with specific examples to discuss.
Ability to think strategically, keep the bigger picture in view, manage details, and work through ambiguity to find solutions.
Experience working in a digital or creative agency.
Experience working with development teams on CMS implementation, requirements definition, and other technical interactions; Threespot primarily uses WordPress and Drupal.
Excellent verbal, written, and presentation skills.
Applicants must be located in Colorado, the District of Columbia, Illinois, Kansas, Maine, Maryland, Michigan, New York, North Carolina, Pennsylvania, Texas, Vermont, or Virginia at the time of hire.

Nice To Haves

Experience working with nonprofit, foundation, cultural, or government clients.

Responsibilities

Own growth on assigned accounts by identifying additional-work opportunities, pitching ideas, and leading efforts to scope and win work; ensure clients understand Threespot’s services.
Cultivate durable, trusting client relationships, including navigating difficult conversations and working toward solutions.
Build and manage project plans and budgets for engagements ranging from quick-turnaround projects to large, multi-year website projects and creative-services retainers; deliver projects on time and on budget.
Manage multiple concurrent projects across several accounts, keep administrative tasks current, and prioritize time-sensitive and important work.
Support business development by contributing to proposal scoping, scheduling, and budgeting, and by presenting Threespot’s client service and project management capabilities.
Bring teams together to determine project approaches, gather estimates, and propose ways to tackle new or novel projects.
Lead cross-functional, multi-allocated teams that include Creative Directors, Strategists, User Experience specialists, Designers, and Developers.
Contribute ideas and facilitate collaborative discussions to help teams reach solutions; understand teammates’ roles sufficiently to help them problem-solve and discuss their work with clients.
Communicate clearly, concisely, and promptly with clients and project teams; identify appropriate information to share and establish next steps.
Identify and mitigate risks to project scope, timeline, and budget, communicate risks to clients, and work through solutions.
Pitch in to help complete work and share advice and knowledge with the Client Services team.
Suggest new ideas, practices, and perspectives, and proactively share information that improves work and ways of working.
Represent Threespot and its values professionally with clients, internal teams, and the community, and build enthusiasm for the work.
Give constructive feedback to teammates, advocate for clients, and connect work to client goals.
Work autonomously to address challenges and pursue opportunities, helping teams move projects from start to finish.

Benefits

Flexible PTO.
11 company and federal holidays off.
Medical, dental, and vision insurance plans at little to no cost to employees.
401(k) with a 100% employer match for a portion of contributions.
Monthly home office stipend.
Monthly health and wellness stipend.
Professional development program.
Caregiver leave.
100% employer-paid life, short-term disability, and long-term disability insurance.
Company events, activities, and gatherings throughout the year.