Account Lead

. Crane Worldwide Logistics . • West Jefferson, OH

1d

About The Position

The Account Lead serves as the primary client contact at a particular site and is available for escalations. The role facilitates communication between the client, operational teams, and the Crane Worldwide network; monitors client KPIs; escalates shipment issues; and follows up on client requests. The Account Lead manages client reports and ensures their accuracy, and may organize, prioritize, schedule, and review work without authority over hiring, termination, performance reviews, or pay decisions.

The position also plans warehouse and storage-area layouts based on item turnover, size, weight, and related factors. The Account Lead leads or assists with new-client implementations, including systems, processes, and documentation, and works with operations staff, leadership, and client staff to understand requirements and implement processes. The role includes learning warehouse systems and training Crane Worldwide employees on systems, processes, and procedures. Other duties may be assigned.

Requirements

• High school diploma or GED.
• Three to five years of experience, or an equivalent combination of experience and education.
• Strong leadership skills and confidence in self and others.
• Excellent written and verbal communication skills.
• Effective negotiation and closing techniques.
• Excellent organization and problem-solving skills.
• Resourcefulness when meeting challenges.
• Ability to generate suggestions for improving work.
• Ability to work well in a team environment.
• Ability to lift 50 pounds.
• Ability to drive a forklift and become certified by Crane Worldwide.
• Professional certification may be required in some areas.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Serve as the primary contact for the client at the site and handle escalations when necessary.
• Facilitate communication between the client, operations teams, and the Crane Worldwide network.
• Identify and monitor problems with client KPIs.
• Immediately escalate shipment issues to the client to support prompt resolution.
• Manage client requests and follow up to ensure client needs are met.
• Organize, prioritize, schedule, and review work as needed; the role has no hiring, termination, performance-review, or pay-decision authority.
• Manage client reports and ensure their accuracy.
• Plan warehouse and storage-area layouts, considering turnover, item size and weight, and related factors.
• Lead or assist with new-client implementation requirements involving systems, processes, and documentation.
• Work with operational staff, leadership, and client staff to understand business requirements and implement processes that meet mutual goals.
• Learn warehouse systems and train Crane Worldwide employees on warehouse systems, processes, and procedures.
• Perform other duties as assigned.

Benefits

• Quarterly Incentive Plan.
• 136 hours of paid time off (17 days per year), usable for sick time or personal use.
• Medical, dental, and vision benefits.
• Tuition reimbursement for education related to the job.
• Employee referral bonuses.
• Employee recognition and rewards program.
• Paid volunteer time.
• Employee discounts.
• Wellness incentives of up to $100 per year for completing challenges, plus a discount on contribution rates.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED