Manicurist - SE

Wynn Resorts•Everett, MA

2d•Onsite

About The Position

The Encore Boston Harbor Manicurist in the Salon coordinates ongoing activities within the Spa Department and performs manicure and pedicure services for guests. The role supports department processes, scheduling, and team members while helping maximize departmental success and maintaining Encore standards and a positive guest and team-member experience. The Manicurist provides practical and signature nail services, maintains clean, sanitized, stocked, and orderly work areas, and uses departmental chemicals and equipment appropriately. The position requires professional guest service, awareness of current techniques and retail products, compliance with State Board of Cosmetology regulations and company safety standards, and participation in continuing education and training. Team members may be assigned other job-related duties.

Requirements

Must be at least 21 years of age.
Must obtain and maintain registration or a license issued by the Massachusetts Gaming Commission.
Must have a Cosmetology license from the State Board of Cosmetology.
Must possess strong organizational and interpersonal skills and excellent attention to detail.
Must be able to read, analyze, and interpret documents such as policy and procedure manuals and maintenance instructions, and respond to common inquiries from employees or guests.
Conversational English is required.
Must be able to perform basic mathematical calculations.
Must be able to meet the physical demands of the role, including regularly talking, hearing, standing, walking, sitting, and handling objects, tools, or controls; occasionally reaching, climbing or balancing, and bending, kneeling, crouching, or crawling; and lifting or maneuvering at least 30 pounds.
Must be able to work varying schedules to reflect property business needs.

Nice To Haves

High school diploma or equivalent preferred.
At least 1 year of manicurist experience in a demanding, high-volume luxury salon environment preferred.
A second language is a plus.

Responsibilities

Ensure Encore Boston Harbor core values and property and department standards are implemented.
Participate in departmental goals, objectives, policies, and operating procedures; monitor operational effectiveness and implement changes for improvement.
Contribute to departmental performance and to the accuracy, confidentiality, and thoroughness of policies, procedures, records, and reports.
Ensure applicable internal policies, laws, regulations, rules, and controls are enforced within the department.
Deliver and maintain a high level of property-wide service and satisfaction.
Contribute to company-wide communication and sharing of best practices; stay informed about departmental developments.
Manage multiple priorities and meet deadlines, including in stressful or high-pressure situations.
Perform manicure and pedicure services, including paraffin treatments, sculptured nails, tips and overlays, fills, nail wraps, fiberglass nails, polish changes, and nail repairs.
Maintain knowledge of the correct use and care of departmental chemicals and equipment, and use them only as intended and needed.
Anticipate guests’ needs, respond promptly, acknowledge guests, and maintain positive guest relations.
Keep equipment and work areas clean, sanitized, neat, stocked, and orderly.
Escort guests from the lounge to their designated work space.
Provide up-to-date techniques while ensuring a comfortable and relaxing spa experience.
Maintain equipment and report broken, damaged, unsafe, or repair-needed equipment to management.
Meet established safety and service standards within the allotted appointment or treatment time.
Sell retail products and stay aware of new products and procedures.
Resolve guest complaints within the scope of authority and work toward guest satisfaction.
Follow State Board of Cosmetology regulations and department and company safety standards.
Maintain relevant industry knowledge through continuing education and training.
Perform other job-related duties as assigned.