Responsible for guest satisfaction in the spa by performing high quality nail services and maintaining spa standards throughout all procedures. Possess knowledge of the spa’s manicure and pedicure treatments and the products used, their benefits, and ingredients and be able to communicate these to guests. Provide excellent nail services to all spa guests as well as grow guest requests for services. Follow all established treatment protocols for the proper and consistent execution and do so within specified timelines and without deviation. Assists guests with retail product selections and educate them on correct use. Meet or exceed retail goals. Notify spa desk personnel of service upgrades and / or changes. Display professional appearance and conduct at all times with both guests and other team members. Assist in other areas of the spa as needed including reception, spa attendant duties and retail areas without being prompted to do so. Maintain equipment, supplies, and work related area in accordance with room standards on a daily basis. Assist in training of nail services to new employees. Read log books, communications boards, memos daily and be responsible for service standard testing and information contained therein. Complete all established checklists, housekeeping items, stocking of stations. Adhere to all company policies and procedures. Perform any and all duties assigned by management.
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Career Level
Entry Level
Education Level
High school or GED