Manicurist - SE

Wynn Resorts•Everett, MA

About The Position

The Manicurist at Encore Boston Harbor is responsible for coordinating ongoing activities within the Spa Department and performing manicure and pedicure services for guests. The role includes maintaining positive guest relations, following established guidelines and procedures, supporting department team members, and contributing to departmental success while upholding Encore standards and delivering excellent guest and team member experiences. The position performs a range of practical and signature nail services, maintains clean and sanitized work areas and equipment, uses chemicals and equipment safely and as intended, and helps ensure guests have a comfortable, relaxing spa experience. The Manicurist also sells retail products, stays informed about new products and techniques, handles guest concerns within their authority, and complies with State Board of Cosmetology regulations and company safety standards. Compensation is $13.26 per hour, with commission eligibility.

Requirements

Must be at least 21 years of age.
Must obtain and maintain registration or a license issued by the Massachusetts Gaming Commission.
Must hold a cosmetology license from the State Board of Cosmetology.
Must possess organizational and interpersonal skills and excellent attention to detail.
Must be able to read, analyze, and interpret policy and procedure manuals, maintenance instructions, and related documents.
Must be able to respond to common inquiries from employees or guests.
Conversational English is required.
Must be able to perform basic mathematical calculations.
Must be able to perform the stated physical demands, including lifting or maneuvering at least 30 pounds and varied periods of standing and walking.
Must be able to work varying schedules to reflect the property's business needs.
Must be able to interact professionally with internal and external guests.

Nice To Haves

High school diploma or equivalent degree preferred.
At least one year of manicurist experience in a demanding, high-volume luxury salon environment preferred.
A second language is a plus.

Responsibilities

Perform manicures, pedicures, hand and foot paraffin treatments, sculptured nails, tips and overlays, fills, nail wraps, fiberglass nails, polish changes, and nail repairs.
Coordinate ongoing activities within the Spa Department, support team members, and contribute to departmental goals and operational effectiveness.
Uphold Encore core values and property and department standards, policies, procedures, and applicable laws and regulations.
Deliver a high level of property-wide guest service and satisfaction, anticipate guest needs, and maintain positive guest relations.
Escort guests from the lounge area to their designated work space and provide current techniques while creating a comfortable, relaxing spa experience.
Maintain clean, sanitized, neat, stocked, and orderly equipment and work areas; report broken, damaged, unsafe, or malfunctioning equipment to management.
Use departmental chemicals and equipment correctly, safely, and only as intended.
Maintain established safety and service standards for appointments and treatments within the allotted time.
Sell retail products and remain aware of new products and procedures.
Resolve guest complaints within the scope of authority and work to ensure guest satisfaction.
Follow State Board of Cosmetology regulations and department and company safety standards.
Maintain industry knowledge through continuing education and training.
Manage multiple priorities and meet deadlines, including in stressful and high-pressure situations.
Perform other job-related duties as assigned.