Lead, Account SE - Manufacturing Industry

Salesforce•Boston, MA

1d•$134,750 - $198,170

About The Position

Salesforce is hiring for Solution Engineering roles supporting its product and industry teams. The Solution Engineer partners with customers, internal teams, product teams, and Professional Services to develop technology solutions that address customer needs and create business value. The role combines business consulting, solution design, technical expertise, and sales skills, including requirements discovery, development of technical sales strategies, solution configuration, and demonstrations. The position focuses on complex accounts and multi-product solutions across Salesforce product lines. The Solution Engineer acts as a trusted advisor, helps clients solve business problems and reach consensus on solution options, and demonstrates connected customer experiences through software demonstrations and rapid prototyping. The work includes business development, operations and IT strategy, executive-level demonstrations, customer journey planning, and long-term IT roadmaps. Relevant industry experience in Manufacturing, specifically Automotive, Utilities, or Energy, is required. Some positions may be office-based, office-flexible, or remote depending on the team. Travel may be required based on territory alignment and region.

Requirements

Experience within Manufacturing, specifically Automotive, Utilities, or Energy.
B.S., M.S., or Ph.D. in Computer Science, Software Engineering, or MIS.
Knowledge of related applications, relational databases, and web technology.
Solid oral, written, presentation, collaboration, and interpersonal communication skills.
Ability to work as part of a team to solve technical problems in varied political environments.
Minimum of 4 years of professional experience.

Nice To Haves

Salesforce Certifications.
Previous experience as a solution or sales engineer for a CRM company or similar technology.

Responsibilities

Discover customer business needs and position Salesforce solutions that support the customer’s business objectives.
Build and present customized solutions and demonstrations focused on Salesforce products for multiple customer personas.
Understand the customer’s architecture as it relates to Salesforce solutions.
Orchestrate and lead cross-functional solution guides and align them with the opportunity strategy.
Develop and deliver a story of the customer experience enabled by Salesforce technologies.
Collaborate with customers, Account Executives, Professional Services, internal teams, and C-level client contacts to align on multi-product technology solutions.
Research and assess ambiguous, complex business problems; define opportunities and recommend practical next steps.
Communicate and evaluate solution options, guide client decision-making, and build consensus among key collaborators.
Demonstrate connected experiences through executive-level software demonstrations and rapid prototyping.
Help develop customer journey strategies and long-term IT roadmaps.
Assist with customer discovery, analysis, and recommendations for strategic solutions, validating recommendations through live product demonstrations.
Complete appropriate product, sales, and procedural training and certifications to maintain role-related knowledge.
Travel based on territory alignment and region.