Remote Account Representative

BCA Financial Services • Omaha, NE

3d • Remote

About The Position

BCA Financial Services is hiring a remote Account Representative to help patients understand and resolve their accounts with empathy, clarity, and professionalism. The role involves discussing account details, offering appropriate payment solutions, handling inbound and outbound calls, documenting interactions, and meeting performance goals with support and coaching. The company provides equipment, tools, training, and support.

The position is full-time with a consistent Monday–Friday schedule and pays $17 per hour, with monthly bonus opportunities. Applicants must reside in Florida, Georgia, Missouri, Nebraska, North Carolina, South Carolina, Tennessee, or Virginia. The remote workspace must be quiet and private, and must have high-speed internet with at least 20 Mbps download and 10 Mbps upload. An Ethernet connection from the modem to the computer is required; Wi-Fi and hotspots are not supported. Applicants must meet the technical requirements before training begins.

Requirements

• At least 1 year of experience in a call center, customer service, billing, or collections.
• Strong communication and problem-solving skills.
• Ability to build trust and work through sensitive conversations.
• Reliable, detail-oriented work style.
• Must reside in Florida, Georgia, Missouri, Nebraska, North Carolina, South Carolina, Tennessee, or Virginia.
• Must have a quiet, private workspace.
• Must have high-speed internet with a minimum of 20 Mbps download and 10 Mbps upload, and the ability to connect the modem to the computer via Ethernet.
• Wi-Fi and hotspots are not supported.
• Must meet technical requirements before training begins.

Nice To Haves

• Basic knowledge of medical terminology.

Responsibilities

• Talk with patients to help them understand their accounts and find solutions.
• Offer payment options, including full balance payment, payment plans, and financial assistance where applicable.
• Handle a high volume of inbound and outbound calls.
• Accurately document interactions in company systems.
• Meet performance goals with support and coaching.

Benefits

• $17 per hour plus monthly bonus opportunities.
• Medical, dental, vision, GAP, and life insurance.
• 401(k) with company match.
• Paid time off and paid holidays.
• Company-provided equipment.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed