Remote Account Representative
About The Position
BCA Financial Services is hiring a full-time, remote Account Representative to help patients understand and resolve their accounts with empathy, clarity, and professionalism. The role involves communicating with patients about financial responsibilities, explaining available payment options, and helping identify solutions. The company provides equipment, tools, training, and support. The position pays $17 per hour, with monthly bonus opportunities, and follows a consistent Monday–Friday schedule. The role requires employees to reside in Florida, Georgia, Missouri, Nebraska, North Carolina, South Carolina, Tennessee, or Virginia. Employees must have a quiet, private workspace and high-speed internet with at least 20 Mbps download and 10 Mbps upload, with the ability to connect the computer to the modem using an Ethernet cable. Wi-Fi and hotspots are not supported, and technical requirements must be met before training begins.
Requirements
- At least 1 year of experience in a call center, customer service, billing, or collections.
- Strong communication and problem-solving skills.
- Ability to build trust and work through sensitive conversations.
- Reliable, detail-oriented work style.
- Reside in Florida, Georgia, Missouri, Nebraska, North Carolina, South Carolina, Tennessee, or Virginia.
- Have a quiet, private workspace.
- Have high-speed internet with at least 20 Mbps download and 10 Mbps upload, and the ability to hardwire an Ethernet cable from the modem to the computer.
- Wi-Fi and hotspots are not supported.
- Meet technical requirements before training begins.
Nice To Haves
- Basic knowledge of medical terminology.
Responsibilities
- Talk with patients to help them understand their accounts and find solutions.
- Offer payment options, including full balance payment, payment plans, and financial assistance where applicable.
- Handle a high volume of inbound and outbound calls.
- Accurately document interactions in company systems.
- Meet performance goals with support and coaching.
Benefits
- $17 per hour plus monthly bonus opportunities.
- Medical, dental, vision, GAP, and life insurance.
- 401(k) with company match.
- Paid time off and paid holidays.
- Company-provided equipment.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
