Remote Account Representative
About The Position
BCA Financial Services is hiring a full-time, remote Account Representative to help patients understand and resolve their accounts with empathy, clarity, and professionalism. The role involves helping patients navigate financial responsibilities, discussing available payment options, and handling a high volume of inbound and outbound calls. The company provides equipment, tools, training, and support. The schedule is Monday through Friday, and the position pays $17 per hour plus monthly bonus opportunities. Applicants must reside in Florida, Georgia, Missouri, Nebraska, North Carolina, South Carolina, Tennessee, or Virginia. They must have a quiet, private workspace and high-speed internet with at least 20 Mbps download and 10 Mbps upload, with the ability to connect the modem to the computer using an Ethernet cable. Wi-Fi and hotspots are not supported, and applicants must meet the technical requirements before training begins.
Requirements
- At least 1 year of experience in a call center, customer service, billing, or collections.
- Strong communication and problem-solving skills.
- Ability to build trust and work through sensitive conversations.
- Reliable, detail-oriented work style.
- Residence in Florida, Georgia, Missouri, Nebraska, North Carolina, South Carolina, Tennessee, or Virginia.
- Quiet, private workspace.
- High-speed internet with minimum speeds of 20 Mbps download and 10 Mbps upload, and ability to hardwire an Ethernet cable from the modem to the computer; Wi-Fi and hotspots are not supported.
- Must meet technical requirements before training begins.
Nice To Haves
- Basic knowledge of medical terminology.
Responsibilities
- Talk with patients to help them understand their accounts and find solutions.
- Offer payment options, including full-balance payment, payment plans, and financial assistance where applicable.
- Handle a high volume of inbound and outbound calls.
- Accurately document interactions in company systems.
- Meet performance goals with support and coaching.
Benefits
- Medical, dental, vision, GAP, and life insurance.
- 401(k) with company match.
- Paid time off and paid holidays.
- Company-provided equipment.
- Monthly bonus opportunities.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
