Remote Account Representative

BCA Financial Services•Nashville, TN

3d•Remote

About The Position

BCA Financial Services is hiring a full-time, remote Account Representative to help patients understand and resolve their accounts with empathy, clarity, and professionalism. The role involves helping patients navigate financial responsibilities and discussing available account solutions. The company provides equipment, tools, training, and support. The position offers $17 per hour plus monthly bonus opportunities and a consistent Monday–Friday schedule. Applicants must reside in Florida, Georgia, Missouri, Nebraska, North Carolina, South Carolina, Tennessee, or Virginia. Remote-work requirements include a quiet, private workspace and high-speed internet with at least 20 Mbps download and 10 Mbps upload, with the ability to connect the computer to the modem by Ethernet. Wi-Fi and hotspots are not supported, and applicants must meet the technical requirements before training begins.

Requirements

At least 1 year of experience in a call center, customer service, billing, or collections.
Strong communication and problem-solving skills.
Ability to build trust and work through sensitive conversations.
Reliable, detail-oriented work style.
Must reside in Florida, Georgia, Missouri, Nebraska, North Carolina, South Carolina, Tennessee, or Virginia.
Must have a quiet, private workspace.
High-speed internet with at least 20 Mbps download and 10 Mbps upload, and the ability to hardwire an Ethernet cable from the modem to the computer; Wi-Fi and hotspots are not supported.
Must meet technical requirements before training begins.

Nice To Haves

Basic knowledge of medical terminology.

Responsibilities

Talk with patients to help them understand their accounts and find solutions.
Offer payment options, including full balance payment, payment plans, and financial assistance where applicable.
Handle a high volume of inbound and outbound calls.
Accurately document interactions in company systems.
Meet performance goals with support and coaching.