Remote Account Representative

BCA Financial Services • Forest Park, GA

3d • Remote

About The Position

BCA Financial Services is hiring a remote Account Representative to help patients understand and resolve their accounts with empathy, clarity, and professionalism. The role involves discussing patient accounts and available solutions, including full balance payments, payment plans, and financial assistance where applicable. Representatives handle a high volume of inbound and outbound calls, document interactions accurately, and work toward performance goals with support and coaching.

The company provides equipment, tools, training, and support. Employees must reside in Florida, Georgia, Missouri, Nebraska, North Carolina, South Carolina, Tennessee, or Virginia, and have a quiet, private workspace and qualifying high-speed internet. Wi-Fi and hotspots are not supported; an Ethernet connection from the modem to the computer is required. Technical requirements must be met before training begins.

Requirements

• At least 1 year of experience in a call center, customer service, billing, or collections.
• Strong communication and problem-solving skills.
• Ability to build trust and work through sensitive conversations.
• Reliable, detail-oriented work style.
• Must reside in Florida, Georgia, Missouri, Nebraska, North Carolina, South Carolina, Tennessee, or Virginia.
• Must have a quiet, private workspace.
• Must have high-speed internet with at least 20 Mbps download and 10 Mbps upload speeds, and be able to connect the computer to the modem by Ethernet cable.
• Wi-Fi and hotspots are not supported.
• Must meet technical requirements before training begins.

Nice To Haves

• Basic knowledge of medical terminology.

Responsibilities

• Talk with patients to help them understand their accounts and find solutions.
• Offer payment options, such as full balance payment, payment plans, and financial assistance where applicable.
• Handle a high volume of inbound and outbound calls.
• Accurately document interactions in company systems.
• Meet performance goals with support and coaching.

Benefits

• $17 per hour plus monthly bonus opportunities.
• Medical, dental, vision, GAP, and life insurance.
• 401(k) with company match.
• Paid time off and paid holidays.
• Company-provided equipment.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed