Remote Account Representative

BCA Financial Services • Atlanta, GA

3d • Remote

About The Position

BCA Financial Services is hiring a full-time Remote Account Representative to help patients understand and resolve their accounts with empathy, clarity, and professionalism. The role involves helping patients navigate financial responsibilities, discussing available solutions, and handling a high volume of inbound and outbound calls. The company provides equipment, tools, training, and support. Compensation is $17 per hour plus monthly bonus opportunities, with a consistent Monday–Friday schedule.

The position is remote and limited to candidates residing in Florida, Georgia, Missouri, Nebraska, North Carolina, South Carolina, Tennessee, or Virginia. Employees must have a quiet, private workspace and high-speed internet with at least 20 Mbps download and 10 Mbps upload speeds, and be able to connect the computer to the modem via Ethernet. Wi-Fi and hotspots are not supported, and technical requirements must be met before training begins.

Requirements

• At least 1 year of experience in a call center, customer service, billing, or collections.
• Strong communication and problem-solving skills.
• Ability to build trust and work through sensitive conversations.
• Reliable, detail-oriented work style.
• Must reside in Florida, Georgia, Missouri, Nebraska, North Carolina, South Carolina, Tennessee, or Virginia.
• Must have a quiet, private workspace.
• Must have high-speed internet with a minimum of 20 Mbps download and 10 Mbps upload, and be able to hardwire an Ethernet cable from the modem to the computer.
• Wi-Fi and hotspots are not supported.
• Must meet technical requirements before training begins.

Nice To Haves

• Basic knowledge of medical terminology.

Responsibilities

• Talk with patients to help them understand their accounts and find solutions.
• Offer payment options, including full-balance payments, payment plans, and financial assistance where applicable.
• Handle a high volume of inbound and outbound calls.
• Accurately document interactions in company systems.
• Meet performance goals with support and coaching.

Benefits

• $17 per hour plus monthly bonus opportunities.
• Consistent Monday–Friday schedule.
• Medical, dental, vision, GAP, and life insurance.
• 401(k) with company match.
• Paid time off and paid holidays.
• Company-provided equipment.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed