Remote Account Representative

BCA Financial Services • Charlotte, NC

3d • Remote

About The Position

BCA Financial Services is hiring a remote Account Representative to help patients understand and resolve their accounts with empathy, clarity, and professionalism. The role involves finding solutions to patients’ financial responsibilities and handling a high volume of inbound and outbound calls. The company provides equipment, tools, training, and support. The position pays $17 per hour plus monthly bonus opportunities and follows a consistent Monday–Friday schedule.

Applicants must reside in Florida, Georgia, Missouri, Nebraska, North Carolina, South Carolina, Tennessee, or Virginia. The work-from-home setup must include a quiet, private workspace and high-speed internet of at least 20 Mbps download and 10 Mbps upload, with the ability to connect the computer to the modem using an Ethernet cable. Wi-Fi and hotspots are not supported, and technical requirements must be met before training begins.

Requirements

• At least 1 year of experience in a call center, customer service, billing, or collections.
• Strong communication and problem-solving skills.
• Ability to build trust and work through sensitive conversations.
• Reliable, detail-oriented work style.
• Residency in Florida, Georgia, Missouri, Nebraska, North Carolina, South Carolina, Tennessee, or Virginia.
• A quiet, private workspace.
• High-speed internet with a minimum of 20 Mbps download and 10 Mbps upload, and the ability to hardwire an Ethernet cable from the modem to the computer.
• Must meet technical requirements before training begins; Wi-Fi and hotspots are not supported.

Nice To Haves

• Basic knowledge of medical terminology.

Responsibilities

• Talk with patients to help them understand their accounts and find solutions.
• Offer payment options, including full balance payment, payment plans, and financial assistance where applicable.
• Handle a high volume of inbound and outbound calls.
• Accurately document interactions in company systems.
• Meet performance goals with support and coaching.

Benefits

• $17 per hour plus monthly bonus opportunities
• Medical, dental, vision, GAP, and life insurance
• 401(k) with company match
• Paid time off
• Paid holidays
• Company-provided equipment

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed