Account Representative - Custom Brokerage

GEODIS Career•Philadelphia, PA

About The Position

The Account Representative – Customs Brokerage serves as the customer service liaison between GEODIS and its customers, supporting customs brokerage and freight coordination. The role processes customs and other government agency (OGA) entries for the clearance of goods into the United States, manages shipment documentation and related information in Cargowise and/or AS400, and helps ensure compliance with U.S. government and carrier regulations. The position coordinates shipments and shipping details with customers, carriers, vendors, forwarders, steamship lines, airlines, agents, and other parties. It also handles customer questions and requests, tracking and tracing, pick-ups, invoice files, and accounting processes. The role requires knowledge of customs brokerage, U.S. Customs and OGA requirements, and buying and selling rates, along with strong communication, organization, multitasking, and mathematical skills.

Requirements

Minimum three years of experience in customs brokerage, or an equivalent combination of education and experience.
Knowledge of U.S. Government Agency requirements.
Knowledge of U.S. Customs and OGA clearance of freight.
PC literacy and experience with Microsoft Outlook, Word, Access, and Excel.
Excellent written and oral communication skills and the ability to develop relationships with a range of internal and external customers.
Excellent planning and organizational skills.
Ability to read and interpret documents.
Ability to write routine reports and correspondence.
Ability to apply common-sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to multitask.
Mathematical skills sufficient to ensure accuracy in calculations.

Responsibilities

Serve as the customer service liaison between the Company and the customer.
Process customs and other government agency (OGA) entries for clearance of goods into the United States.
Open files and enter notes, information, and document requests in Cargowise and/or AS400.
Classify invoices based on the Harmonized Tariff Schedule (HTS).
Send information and document requests to company employees, suppliers, service providers, and U.S. Government agencies as needed.
Communicate with specified offices, departments, and teams about issues affecting customs brokerage.
File document requests, correspondence, and documents by applicable shipping or reference number.
Ensure compliance with U.S. Government regulatory agencies such as FDA, EPA, FCC, and Fish & Wildlife.
Coordinate shipping details with U.S. forwarders, steamship lines, airlines, and agents.
Convert and verify shipment weight, volume, and foreign currency.
Maintain communication with customers, carriers, and vendors.
Coordinate pick-ups and invoice files.
Assist customers with questions, complaints, requests, tracking, and tracing.
Handle accounting processes accurately and in a timely manner.
Coordinate shipments from airlines, ocean piers, and container freight stations to customer or consignee destinations.
Review documentation or issue documents to meet government and carrier regulations.
Apply knowledge of buying and selling rates to ensure profitability.
Answer email and telephone calls promptly and politely.

Benefits

Fair pay; some jobs offer bonus opportunities.
Access to earned pay on demand, with payday available early.
Free telemedicine from day one.
Healthcare, dental, and vision benefit options at affordable costs after a short waiting period.
Paid holidays and time off.
Short-term disability.
New parent leave.
Support for career growth and promotion.
One-time grants through the GEODIS Compassion Fund for teammates experiencing unexpected catastrophes.
Volunteer opportunities and opportunities to donate to the GEODIS Foundation or GEODIS Compassion Fund.
Employee Resource Groups and inclusive workplace activities.