Account Rep

Givens Talent•Chesapeake, VA

8d•$18 - $19•Onsite

About The Position

Givens is seeking a dependable, detail-oriented Logistics Customer Service Representative to work in Chesapeake, Virginia. The role coordinates shipments, processes customer orders, and supports daily logistics operations in collaboration with customers, warehouse personnel, and transportation providers. It involves customer account communication, shipping and import/export documentation, shipment tracking, recordkeeping, invoicing, and administrative support. The position is full-time and temp-to-perm, with pay of $18.00–$19.00 per hour based on experience.

Requirements

At least 2 years of administrative, clerical, customer service, or account support experience.
Strong computer skills, including Microsoft Outlook, Excel, and Word.
Excellent communication and customer service skills.
Ability to prioritize tasks and stay organized in a fast-paced environment.
Strong attention to detail, especially when entering information and preparing documentation.
Dependable and professional, with the ability to work independently.
Ability to troubleshoot issues and follow through until they are resolved.

Nice To Haves

Previous experience in logistics, transportation, warehousing, or supply chain operations is preferred.
Experience with shipping documents, inventory records, or order processing is a plus.
Familiarity with the NAVIS port system is highly desirable.

Responsibilities

Manage daily communication with assigned customer accounts by phone and email.
Coordinate incoming and outgoing shipments with warehouse teams, carriers, and customers.
Enter and process customer orders, shipping information, and related documentation.
Prepare bills of lading, packing lists, receiving reports, and other shipping paperwork.
Track shipments and follow up on delivery updates, discrepancies, and documentation issues.
Maintain accurate customer, inventory, shipping, and billing records.
Assist with import/export documentation and communicate with port authorities when needed.
Prepare customer invoices, daily activity reports, and supporting paperwork.
Work with warehouse personnel to address inventory questions, cycle counts, and shipment discrepancies.
Respond to customer requests and resolve issues in a timely, professional manner.
Learn and use the company's warehouse management system.
Assist with additional administrative and account-related tasks as needed.