Account Representative - Norfolk, VA

DCM Services•Norfolk, VA

6d•$18 - $19•Remote

About The Position

DCM Services is hiring a full-time, non-exempt Account Representative to work remotely in Virginia. The Account Representative serves as a key point of contact in resolving accounts for deceased individuals, working sensitively with estates, attorneys, and family representatives. The role is part of a supportive team that values empathy, accuracy, and professionalism. DCM Services, LLC is a nationally recognized leader in estate and specialty collections. Headquartered in the Minneapolis-Saint Paul metro area, the company has partnered with some of the country's largest financial institutions for over 30 years to provide compassionate, compliant, and professional account resolution services. Its culture emphasizes treating employees and the families it serves with dignity, collaboration, ongoing development, and meaningful contributions.

Requirements

High school diploma or GED.
Licensed Debt Collector or ability to obtain licensure.
Computer proficiency and ability to learn new systems.
Goal-oriented mindset with strong organizational skills.
Courteous, empathic, and professional telephone manner.
Strong verbal and written communication skills.
Ability to multi-task effectively in a fast-paced, regulated environment.
Team-oriented, with the ability to also work independently.

Responsibilities

Generate outbound calls and field incoming calls.
Adhere to company policies, procedures, and client-specific requirements.
Uphold company information security and privacy responsibilities.
Accurately document accounts.
Negotiate payment arrangements and follow up as needed.
Obtain necessary estate information and follow up with attorneys or personal representatives regarding claim filing.