Valet Attendant - Norfolk, VA

Parking Management•Norfolk, VA

1d•Onsite

About The Position

The Valet Attendant provides courteous, efficient, and safe valet service while securing guest vehicles. The role creates a welcoming, professional experience from guest arrival through departure by greeting guests, assisting with vehicle drop-off and retrieval, managing traffic flow, and responding to inquiries. Attendants are expected to operate vehicles carefully, follow company policies and safety procedures, handle keys properly, and contribute to a seamless guest experience. The position involves active work in a fast-paced hospitality environment and may require working indoors or outdoors in varied weather and noisy areas with moving vehicles. Attendants interact with guests, colleagues, vendors, and clients and may use computers, phones, and personal cell phones for work-related communication. The role is non-exempt and offers hourly pay plus tips; the posting states that valets can average $13.00–$20.00+ per hour after tips and base pay combined, with rates varying by market and tips depending on service and customer interactions.

Requirements

High school diploma or GED.
A customer-service attitude and helpful demeanor are mandatory.
Valid driver’s license and reliable transportation.
Maintain an acceptable motor vehicle record, with no more than three moving violations within a three-year period.
Pass and maintain a clean background check.
Ability to stand, walk, and lift up to 50 lbs. for extended periods.
Ability to work nights, weekends, and holidays.
Maintain a professional appearance and comply with uniform and grooming standards.
Follow instructions, work schedules, safety procedures, and company policies; complete tasks on time.
Communicate professionally, listen actively, provide personalized assistance, and adapt to changing environments and competing demands.

Nice To Haves

Customer service experience is preferred.

Responsibilities

Inspect vehicles for damage and document parking locations on claim tickets.
Safely and efficiently park and retrieve guest vehicles, following proper key-handling procedures.
Follow safety protocols to protect personal and vehicle security.
Comply with attendance and timekeeping policies, clock in and out for shifts and breaks, and accurately report tips.
Keep valet areas clean, organized, and presentable.
Handle challenging situations professionally, resolve problems promptly, and provide high-quality service.
Support colleagues and contribute to a positive team environment.
Maintain regular attendance, follow company policies and PMC standards, and arrive on time in full uniform and properly groomed before clocking in.
Perform other tasks as needed to support operational goals and respond flexibly to changing business needs.
Attend required staff meetings and complete assigned training modules on time.
Use personal cell phones for work-related communication or work applications if required; reimbursement follows company policy.
Maintain equipment and report unsafe conditions as appropriate.

Benefits

Medical, vision, and dental insurance upon eligibility.
401(k) upon eligibility.
Supplemental insurance, including life insurance and critical illness coverage.
Bonus opportunities.
Internal leadership development program.
Paid time off.
Paid training.
Tuition assistance through Bellevue University, up to $5,250 per year.
Nationwide discounts through Perks at Work.
Overtime pay for hours worked beyond 40 in a workweek at one and one-half times the regular hourly rate, as applicable.