Valet Attendant - Virginia Beach, VA
About The Position
The Valet Attendant provides courteous, efficient, and safe valet services while protecting guest vehicles. The role includes warmly greeting guests, assisting with vehicle drop-off and retrieval, managing traffic flow, responding to inquiries, and delivering a welcoming, professional experience from arrival through departure. Attendants are expected to operate vehicles carefully, follow company policies and safety procedures, and contribute to a seamless, high-quality guest experience. The position involves working in a fast-paced hospitality environment, interacting with guests and colleagues, and maintaining a polished appearance. Work takes place indoors and outdoors, including on-site parking facilities, and may involve varied weather, noise, moving vehicles, and exposure to the elements. Employees may need to use a personal cell phone for work-related communication and applications; reimbursement follows company policy. This is a non-exempt position eligible for overtime under applicable law. The role is described as full-time or part-time, and compensation includes hourly base pay and tips. Valets may average $13.00–$20.00 or more per hour after base pay and tips, with rates varying by market and tips depending on service and customer interactions.
Requirements
- High school diploma or GED.
- A customer-service attitude and helpful demeanor are mandatory.
- Valid driver’s license and reliable transportation.
- Maintain an acceptable motor vehicle record with no more than three moving violations within a three-year period.
- Pass and maintain a clean background check.
- Ability to stand, walk, and lift up to 50 pounds for extended periods.
- Flexibility to work nights, weekends, and holidays.
- Maintain professional appearance and comply with uniform and grooming standards.
- Ability to follow company policies and procedures, communicate professionally, adapt to changing environments, manage competing demands, and handle unexpected situations with flexibility.
- Dependability in following instructions and work schedules and completing tasks on time.
Nice To Haves
- Customer service experience is preferred.
Responsibilities
- Inspect vehicles for damage and document parking locations on claim tickets.
- Safely and efficiently park and retrieve guest vehicles, following proper key-handling procedures and safety protocols.
- Greet and assist guests with vehicle drop-off and retrieval, manage traffic flow, and respond professionally to guest inquiries.
- Handle challenging situations professionally, resolve problems promptly, and provide high-quality customer service.
- Support colleagues and contribute to a positive team environment.
- Follow attendance and timekeeping policies, including clocking in and out for shifts and breaks and accurately reporting tips.
- Keep valet areas clean, organized, and presentable.
- Arrive on time in full uniform and properly groomed, maintain regular attendance, and uphold company standards and policies.
- Attend required staff meetings and complete assigned training modules on time.
- Perform other tasks as needed to support operational goals and respond flexibly to changing business needs.
- Report unsafe conditions, follow instructions and safety procedures, and properly use and maintain equipment.
Benefits
- Medical, vision, and dental insurance upon eligibility.
- 401(k) upon eligibility.
- Supplemental life insurance and critical illness insurance.
- Bonus opportunities.
- Internal leadership development program.
- Paid time off.
- Paid training.
- Tuition assistance through Bellevue University, up to $5,250 per year.
- Nationwide discounts through Perks at Work.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
