Valet Attendant - Norfolk, VA

Parking Management Company • Norfolk, VA

11h • $7 - $7 • Onsite

About The Position

Parking Management Company (PMC) is a national provider of hospitality-focused parking services, including valet and self-parking management, shuttle services, event parking, and porter/bell services. The Valet Attendant provides courteous, efficient, and safe valet service while protecting guest vehicles and creating a welcoming, professional experience from arrival through departure. The role involves parking and retrieving vehicles, greeting guests, assisting with vehicle drop-off and retrieval, managing traffic flow, and responding professionally to guest inquiries.

Attendants are expected to follow company policies and safety procedures, handle keys appropriately, maintain accurate vehicle inspections and parking-location records, and keep valet areas presentable. The position requires dependable attendance, punctuality, a complete uniform, and adherence to grooming standards. Staff must attend required meetings and complete assigned training. The role offers hourly pay plus tips; the posting states attendants can average $13.00–$20.00+ per hour combining base pay and tips, with rates varying by market and tips depending on service performance and customer interactions.

Work takes place indoors and outdoors, including at on-site parking facilities and corporate settings, and may involve varied weather, noise, moving vehicles, and exposure to the elements. Attendants collaborate with colleagues, vendors, and clients, and may use computers, phones, personal cell phones, and work applications. Personal phone use for work-related communication may be required, with reimbursement handled under company policy. The position is non-exempt and eligible for overtime for hours worked beyond 40 in a workweek, as described in the posting. Employment is at will, and a 120-day introductory period applies.

Requirements

• High school diploma or GED.
• A customer-service attitude and helpful demeanor are mandatory.
• Valid driver's license and reliable transportation.
• Acceptable motor vehicle record, with no more than three moving violations within a three-year period.
• Pass and maintain a clean background check.
• Ability to stand, walk, and lift up to 50 pounds for extended periods.
• Ability to work nights, weekends, and holidays.
• Maintain a professional appearance and follow uniform and grooming standards.
• Follow instructions, maintain work schedules, and complete tasks in a timely manner.
• Ability to adapt to changing work environments, manage competing demands, and respond flexibly and professionally to unexpected situations.

Nice To Haves

• Customer service experience preferred.

Responsibilities

• Conduct vehicle damage inspections and document parking locations on claim tickets.
• Safely and efficiently park and retrieve guest vehicles while following proper key-handling procedures.
• Follow safety protocols to protect personal safety and vehicle security.
• Greet guests warmly, assist with vehicle drop-off and retrieval, manage traffic flow, and address guest inquiries professionally.
• Handle challenging situations professionally, resolve problems promptly, and provide high-quality guest service.
• Support a positive team environment and assist colleagues.
• Follow attendance and timekeeping policies, clock in and out for shifts and breaks, and accurately report tips.
• Keep valet areas clean, organized, and presentable.
• Arrive on time, in full uniform, and properly groomed before clocking in; maintain regular attendance and comply with company policies.
• Attend required staff meetings and complete assigned training modules on time.
• Perform other tasks as needed to support operational goals and adapt to changing business needs.
• Use and maintain equipment appropriately, follow safety procedures, and report unsafe conditions.
• Communicate and coordinate with team members, managers, and clients, including through a personal cell phone when required.

Benefits

• Medical, vision, and dental insurance upon eligibility.
• 401(k) upon eligibility.
• Supplemental insurance, including life insurance and critical illness coverage.
• Bonus opportunities.
• Internal leadership development program.
• Paid time off.
• Paid training.
• Tuition assistance through Bellevue University, up to $5,250 per year.
• Nationwide discounts through Perks at Work.
• Military-friendly employer.
• Overtime pay for hours worked beyond 40 in a workweek, at one and one-half times the regular hourly rate, subject to applicable law.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED